Rebecca Obongo

Performance-driven and dedicated data specialist with a strong attention to detail and accuracy and extensive experience in developing professional statistical models, producing weekly reports, and improving the data collection and analysis processes. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Data Annotation at Samasource Kenya Ltd (2018-06 – 2019-06)

Maintained data work requirements by following data program techniques and procedures. Processed data as assigned through resolving discrepancies, tagging or capturing using standard procedures.

• Maintained data work requirements by following data program techniques and procedures as well as meeting and maintaining the required threshold
• Processed data as assigned through resolving discrepancies, tagging or capturing using standard procedures
• Verified entered data by reviewing, correcting, deleting, and reentering data
• Went through content and extracted information, provided needed information through tools with high accuracy and consistency
• Contributed to team effort by accomplishing related tasks as needed

Data Annotation Specialist/Reviewer at Samasource Kenya Ltd (2019-06 – 2024-06)

Corrected data entry errors to prevent duplication or data degradation. Processed data as assigned by resolving discrepancies, tagging, or capturing using standard procedures.

• Corrected data entry errors to prevent duplication or data degradation
• Processed data as assigned by resolving discrepancies, tagging, or capturing using standard procedures
• Maintained data work requirements by following data program techniques and procedures and meeting and maintaining the required threshold
• Collaborated with team members on day-to-day problem-solving and projects assigned by managers
• Searched, extracted, and interpreted information to determine the correct input procedure
• Completed data entry tasks with accuracy and efficiency
• Identified data entry errors and reported them to necessary departments
• Reviewed completed work for compliance with regulations

Web Researcher at Web Research Company (2024-06 – Present)

Identifying resources to research and conducting experiments to find solutions.

• Identifying resources to research
• Recording notes and communicating them to the team
• Using research data to conduct experiments and find solutions
• Managing projects
• Taking necessary actions

Customer Service Representative at Manyuanda Health Centre (2016 – 2017)

Handled high volume of customer inquiries via phone, email, and chat, ensuring timely and effective resolutions.

• Handled a high volume of customer inquiries via phone, email, and chat, ensuring timely and effective resolutions
• Resolved customer issues, complaints, and inquiries with a focus on first-contact resolution
• Provided product information, technical support, and assistance in navigating company services
• Collaborated with cross-functional teams to address complex customer concerns and escalations
• Consistently met and exceeded monthly service level and customer satisfaction targets

Chat Moderator at Ruwe Holy Ghost Church of East Africa

Monitored and moderated live chat sessions to ensure compliance with community guidelines.

• Monitored and moderated live chat sessions to ensure compliance with community guidelines
• Responded promptly to user inquiries and provided assistance in a friendly and professional manner
• Provided exceptional customer support via chat, email, and phone channels
• Collaborated with the content team to create and implement community engagement initiatives
• Resolved customer issues efficiently, exceeding performance targets for ticket resolution
• Collaborated with cross-functional teams to communicate customer feedback and improve service quality

Certificate in UX Design – Google (2022-10 – 2022-10)

Certificate in IT Support – Google (2023-06 – 2023-06)

Certificate in Digital Basics – Sama School (SamaSource Digital Basics) (2018-04 – 2018-04)

Certificate in IT Essential – African Centre For Women Information Communication Technology (2018-02 – 2018-02)

Diploma in Computer Networking – Alison Online Courses (2018-02 – 2018-02)

Diploma in Customer Service – Alison Online Courses (2018-02 – 2018-02)

Certificate in Digital Network Security – Alison Online Courses (2018-02 – 2018-02)

Course in Entrepreneurship – Alison Online Courses (2018-02 – 2018-02)