Rebeccah Sammy

Hardworking IT support professional with experience in hardware troubleshooting, software installation, user account management, and data entry. Seeking to leverage technical support skills in an entry-level IT role. Currently pursuing Diploma in Information Technology.

IT Trainee - Gertrudes Children's Hospital

• Responded to user service requests and resolved technical issues
• Supported PC hardware, desktop OS, and application software
• Performed minor equipment repairs and coordinated service needs
• Monitored ICT backups to ensure data recovery
• Provided PABX and Outlook Mail support
• Trained other interns and end users on new applications
• Set up user accounts and resolved password issues

Data Entry / IT Support - National Hospital Insurance Fund (NHIF)

• Registered new members and updated existing records
• Installed computer drives and software applications
• Repaired and replaced printers
• Performed biometric registration for members

Receptionist - Digital Onpoint Limited

• Managed reception area and visitor coordination
• Handled expense requests, billing cycles, and invoicing
• Maintained office supplies and stock lists
• Drafted and printed documents as needed

Receptionist - Frontier Marketing

• Received and directed visitors to appropriate offices
• Handled faxing, scanning, mailing, and filing
• Entered customer details into company databases
• Maintained digital and paper records
• Answered phone calls and provided information to clients

Diploma in Information Technology - Information Technology (2024)

Certificate in Computer Packages - Computer Packages (2014 - 2014)

Kenya Certificate of Secondary Education - Mutonguni Secondary School (2009 - 2013)