Redeh Mumo

Innovative and results-driven IT professional with over 2 years of cross-sector experience spanning hospitality and education. Experienced at operationalizing IT strategy to organizational priorities while maintaining compliance and enabling future-ready operations. Trusted team-member committed to executing team strategies and promoting data-driven decision-making.

Industrial attachment - Brookhouse Group of Schools

(2023-05 - 2023-07)

Provided infrastructure support for enterprise systems, ERP upgrades, and branch LAN setups

• Cut support ticket volume by 31% through improved School Management System administration e.g. School timetable synchronization, planning and scheduling.
• Providing technological support for teachers (Smart Boards, tablets & Notebooks) 35%.
• Supervised vendor contract execution for managed print services, improving up time by 13% and maintaining outsourced IT service costs.

Industrial attachment - Safari Park Hotel

(2021-08 - 2021-10)

Provided infrastructure support for branch LAN setups – UN, Garden City, KICC branches

• Cut support ticket volume by 20% through improved LAN setups administration.
• Carried out Preventive LAN maintenance for as per schedule improving network reliability by 35%.
• Provided support for the Hotel's billing System(micros symphony) increasing customer satisfaction by 7%.

BSc. - IT - Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2025)

Certification - Project Management Fundamentals - IBM (2024)

Certification - Cybersecurity Fundamentals - IBM Skills Build (2024)

Cisco Certified Network Associate (CCNAv7) - AFRALTI (2022)

Diploma - Information Technology - Jomo Kenyatta University of Agriculture and Technology (2022)

KCSE - Tala Girls Secondary School (2018)