Regina Gikonyo

A passionate and multilingual customer service professional, contributing towards achieving organizational goal by onboarding and retaining customers by providing high standard pre and post sales customer satisfaction. Looking forward to be part of an ambitious institution where I can apply my skills and experience.

Receptionist, Office Clerk 

RISEN TOURISM, Dubai, UAE

August 2022 – Present

Key Job Responsibilities 

 Dealing with all kinds of administrative tasks

 Drafting letters, reports, memos and emails.

 Attending and actively listening to the incoming phone calls, guiding them or transferring them to the concern person.

 Making outgoing calls according to the reporting managers’ instructions.

 Updating contacts of present and potential customers separately.

 Assisting walk-in clients and suggesting them the best products according to their requirement.  Solving their queries and providing possible solutions of their concern.

Front Office Admin Assistant 

Metro Pharmaceuticals Limited, Nairobi, Kenya

January 2018 – April 2021

Key Job Responsibilities 

 Attended to international and domestic customers both online and face to face mode.

 Managing the vendors from different countries

 Scheduling customer interviews with medical and sales representatives.

 Providing telephonic support to the customer regarding their orders.

 Communicating with the vendors about the requirements of the firm.

 Invoicing, submitting quotations, and following up on them.

 Singlehandedly digitalized the manual database of clients’ accounts and vendors which lead to increase the staff productivity up to 42% and sales up to 11% annually.

 Drafted emails, marketing sms.

 Prepared monthly and yearly sales reports and submitting them to the senior management.

 Oversaw schedules for all medical representatives and sales representatives for daily briefing and fieldwork locations.

Receptionist cum Customer Service 

Sana Industries Limited- Ruiru, Kenya

April 2015 – December 2017

Key Job Responsibilities 

 Managed front reception desk, answering phone calls.

 Greeting and directing more than 50 walk-in customers per day and responding to email inquiries and telephonic enquiries.

 Prepared and dispatched packages and other department documents.

 Managing vendors for small supplies.

 Maintaining and keeping accounts of petty cash.

Diploma in Business Administration 

Thika Technical Training Institute

January 2010 – December 2012

Kenya Certificate of Secondary Education 

Matuu HGM Memorial Girls High School

February 2005 – December 2008

Kenya Certificate of Primary Education

Karure Joy Academy

January 1997 – December 2004

Training and Certifications

Computer Packages and MS Office Application

Pixels Computer College

March 2009 – June 2009