Regina Mutisya

With a Diploma in Logistics and Transport Management from the Technical University of Mombasa and strong computer skills, I am a results-oriented professional with hands-on experience in logistics, operations, and client relations. Currently at Stemac Kenya Limited, I manage daily fleet operations, oversee deliveries, handle financial transactions, and coordinate team workflows to ensure efficiency. Previously, I coordinated over 200 monthly shipments at Jetal Kenya Limited while maintaining regulatory compliance and supporting warehouse operations.

I also managed client accounts and ensured timely follow-ups at Watu Africa Limited. Certified in CCER and by the Federation of East African Freight Forwarders Associations (FEAFFA), I bring a combination of operational expertise, process optimization, and client-focused service.

Logistics/Operations Assistant at Stemac Kenya Limited (2024-11 – Present)

Managing daily fleet operations, overseeing deliveries, handling financial transactions, and coordinating team workflows to ensure efficiency.

• Manage daily cargo operations and deliveries for a fleet of trucks, ensuring all shipments reached destinations on schedule.
• Track shipments, monitor vessel schedules, provide daily reports on cargo documentation, container status and shipment progress.
• Coordinate with shipping lines and navigate online platforms for delivery order processing.
• Oversee truck repairs and maintenance, improving fleet reliability and reducing downtime by two days per month.
• Coordinating with operations team, agents and transporters to plan allocation of shipments.
• Handle payments, petty cash, and cheque processing, maintaining accurate financial records.
• Organize work allocation and monitored team performance, increasing operational efficiency.
• Maintain and update client records, contracts, and internal reports, enhancing reporting accuracy and decision-making.
• Act as key communication link via calls, mails, reports, client service, inquiries, complaints and resolutions and administration compliance.
• Providing clients and internal team with timely updates on consignment status, vessel arrival, discharge and exit schedules.
• Maintain log of company vehicles, following up for inspections/NTSA compliance, insurance covers renewals and mileage/fuel usage.
• Follow up to ensure timely container return to the depots and receipt of interchanges.

Logistics Assistant at Jetal Kenya Limited (2022-11 – 2024-11)

Coordinated over 200 cargo shipments monthly, maintaining regulatory compliance and supporting warehouse operations.

• Coordinated over 200 cargo shipments monthly, ensuring timely and accurate execution of deliveries.
• Maintained compliance with industry regulations while monitoring cargo movements across multiple routes.
• Reduced shipment delays by implementing a monitoring system that tracked cargo in real-time.
• Monitor fleet performance, routes, fuel usage and delivery timelines.
• Assisted in resolving over 100 customer queries via calls and emails, improving service efficiency.
• Supported warehouse operations, including load planning and documentation verification, enhancing operational accuracy.
• Accounts support - assisted in maintaining billing files, invoices, expense reports, processing vendor invoices and verifying payments.
• Handled payments - making payments, bank transfers, cheques and handling of petty cash.
• Documentation - prepared necessary shipping and logistics documentation and reports to internal team and clients to facilitate lodging of shipments.
• Client service and Management - maintain and grow client relationship for business, address client queries and concerns, escalating where necessary.
• General administration support.

Call Agent at Watu Africa Limited (2022-06 – 2022-11)

Managed client accounts and ensured timely follow-ups, handling customer queries and contract compliance.

• Managed a portfolio of over 150 clients, ensuring timely payment follow-ups and contract compliance.
• Maintained high customer satisfaction levels by resolving queries promptly and professionally.
• Achieved a 95% on-time payment rate by proactively monitoring client accounts and sending reminders.
• Streamlined client communication processes, reducing response time by two days.
• Documented client interactions accurately to support reporting and account management.

Diploma in Logistics and Transport Management – Technical University of Mombasa (2019-09 – 2022-04)

Certificate in Computer Studies – Royals Training Center (2019 – 2019)

Kenya Certificate of Secondary Education – St.

Theresa Kimangao

Girls (2015-01 – 2018-12)

Kenya Certificate of Primary Education – Masaku Primary School (2004-01 – 2014-12)