Regina Mwangi

Strategic HR and Administration leader with 12+ years of progressive experience spanning NGO and private sector environments, including 7+ years in a senior managerial HR role. Brings end-to-end expertise across the full HR value chain from workforce planning and talent acquisition to performance management, employee relations, compensation and benefits administration, and HR policy development. Holds the Certified Human Resource Professional Kenya (CHRP-K) designation and is a Full Practicing Member of IHRM Kenya.

Demonstrated ability to lead HR functions that are commercially aligned, legally compliant, and people centred. Experienced in ODOO ERP administration and proficient in Microsoft Office Suite. Known for building high-performance cultures, leading organisational change, and translating strategy into practical HR solutions.

Human Resource Manager - CAP Youth Empowerment Institute

(2018-01)

• Develop and implement HR and administration strategies aligned with organisational goals, ensuring the availability of a skilled, motivated, and compliant workforce.
• Author, review, and implement HR policies, procedures, and operational manuals in line with Kenyan Labour Laws and best practice including disciplinary, grievance, GESI, and leave frameworks.
• Advise senior leadership on labour relations, industrial matters, and employee welfare concerns, positioning HR as a strategic business partner to executive management.
• Prepare periodic HR and administration reports presented to senior leadership for governance and decision-making purposes.
• Lead end-to-end recruitment for all staff grades from job scoping, shortlisting, and panel interviews through to offer negotiation, contract issuance, and placement ensuring a professional and transparent candidate experience.
• Designed and implemented structured onboarding programmes with cross-departmental induction schedules, reducing average time-to-productivity for new hires by an estimated 30%.
• Coordinate exit processes including clearance, final settlements, and offboarding documentation in full compliance with Kenyan Labour Laws.
• Support leadership development and succession planning initiatives, building long-term organisational capability and internal talent pipelines.
• Drive the full performance management cycle goal setting, mid-year reviews, and annual appraisals ensuring timely completion and coaching line managers through the process.
• Designed a metrics-based appraisal system incorporating 360-degree evaluations and individual development plans, strengthening a culture of accountability and continuous growth.
• Develop and implement staff learning, training, mentorship, and e-learning programmes, building HR capacity across the organisation and improving overall workforce competence.
• Cultivate a performance-driven, customer-focused organisational culture through targeted staff engagement, coaching, and people management initiatives.
• Oversee national staff payroll preparation, ensuring accuracy, timely processing, and compliance with statutory deductions (PAYE, NHIF, NSSF) and internal controls.
• Administer staff benefit schemes medical cover, WIBA, and pension managing renewals, staff queries, and insurer relationships; negotiated a 30% reduction in medical administration costs through competitive provider engagement.
• Manage HR departmental budgets, monitor expenditure against approved allocations, and provide market intelligence on compensation trends to ensure workforce competitiveness.
• Manage employee relations matters including grievances, disciplinary processes, and investigations ensuring confidentiality, procedural fairness, and timely resolution in line with Kenyan Labour Laws.
• Achieved a 90% reduction in unresolved staff grievances through proactive ER management, early intervention frameworks, and a structured case management approach.
• Champion employee engagement initiatives including GESI and EDI programmes that have measurably improved staff morale, inclusivity, and retention.
• Promote occupational health, safety, and welfare standards, ensuring compliance with applicable regulatory requirements.
• Administer HR operations on ODOO ERP, managing employee master data, leave records, contract workflows, and generating monthly HR reports and dashboards for senior management.
• Oversee administration functions including procurement support, office facilities management, security, transport, and office equipment maintenance.
• Manage relationships with external service providers, consultants, and insurers, ensuring quality service delivery and value for money.
• Maintain HR intranet, records management systems, and staff documentation, achieving 100% audit compliance through systematic digital archiving.

Human Resource Officer - CAP Youth Empowerment Institute

(2015-10 - 2017-12)

• Supported full-cycle HR operations across talent acquisition, onboarding, and performance management, contributing to the organisation's successful ISO 9001:2015 certification.
• Consolidated HR functions from fragmented processes into a single, efficient department, improving service delivery consistency, turnaround times, and staff experience.
• Developed and rolled out HR policies and staff engagement initiatives that reduced employee grievances and improved retention across the organisation.

Senior Human Resource Officer - Intercity Secure Homes Ltd

(2013-06 - 2015-09)

• Managed HR operations for a workforce of 200+ employees, overseeing end-to-end recruitment, performance management, and compliance with labour regulations.
• Enforced industry best practices across staffing, employment contracts, and disciplinary procedures, ensuring consistent policy application and legal compliance.
• Partnered with line management on workforce planning, staffing reviews, and people-related operational decisions, contributing to improved organisational efficiency.

Certified Human Resource Professional – Kenya (CHRP-K) - Human Resource Management - Institute of Human Resource Management (IHRM)

Bachelor of Business Administration - Human Resource Management (2016)

Diploma in Business Management - Business Management - ABE

Certificate in Business Management - Business Management - KIM