CCTV / Communications Controller - Optimum Partnerships Africa - Fresha Dairy Brands (Onsite)
(2026-04)
I oversee central control room operations and surveillance monitoring at a major dairy facility, combining real-time tracking, technical system auditing, and tactical communication to ensure supply chain integrity and asset protection.
- Maintaining a 99% CCTV system uptime across the facility by executing routine network health audits and proactive troubleshooting
- Monitor daily system health of Genetec, VMS and NVR configurations, identifying power or technical downtime early to maintain continuous system reliability
- Oversee dispatch bays, fleet movements, and raw material offloading processes to protect critical supply chain assets and eliminate inventory shrinkage
- Manage centralized tactical communications during facility incidents, successfully directing field security guards and response teams via 2-way radio
- Enforce strict access control over automated gates and turnstiles, remotely verifying credentials for high-volume suppliers and transport vehicle
- Supervising contracted security guards and field response teams via centralized two-way radio communications, directing tactical movements during facility incidents and routine patrols
Control Room Operator - WS Insight Kenya Ltd - Cold Solutions Kenya (Onsite)
(2023-04 - 2026-04)
Managed central control room operations and integrated surveillance systems for Cold Solutions at Tatu City, coordinating emergency responses safety compliance and guard supervision across the cold-chain facility.
- Managed the site's automated access points by integrating ALPR technology to pre-authorize fleet vehicles, streamlining high-volume transport arrivals and preventing unauthorized entry
- Monitored live ammonia plant readings and safety alarms from the control room, enabling instant response coordination to mitigate chemical leak risks
- Conducted high-level forensic video investigations following facility incidents, delivering indisputable playback evidence and comprehensive reports that enabled senior management to resolve security breaches swiftly
- Coordinate facility-wide emergency responses and evacuation plans with onsite fire marshals, acting as the central communications hub during critical system alarms
- Managed the site's digital cardholder access database, updating card permissions for over 100+ personnel to secure restricted office zones and eliminate unauthorized entry risks
- Enforced strict key controls for offices and machinery while managing remote access to restricted areas, ensuring only certified operators and authorized staff entered high-value zones
- Executed routine technical health audits on CCTV networks, radios, and emergency communication lines to eliminate operational blind spots
- Managed and delivered contractor security induction briefings independently, ensuring all incoming third-party personnel aligned with facility safety standards
Security Supervisor - WS Insight Kenya Ltd - Kim Fay E.A (Onsite)
(2022-05 - 2023-04)
Responsible for leading mobile and static guard forces across multiple assigned client sites, overseeing daily shift operations, enforcing compliance standards, and coordinating emergency responses to guarantee total area security and asset protection.
- Supervised, trained, and deployed onsite field guard teams across several client sites, optimizing patrol routes to maximize asset protection and crime deterrence
- Directed strict entry and exit verification protocols at primary access points across various client locations to secure perimeters against unauthorized entry
- Served as the primary tactical responder to site disturbances and alarms across the assigned sector, initiating quick interventions to restore operational safety
- Enforced strict safety and security rules through daily facility inspections at multiple operations, successfully preventing any major security breaches or compliance gaps
- Managed guard welfare and discipline across all assigned locations, conducting daily turnout inspections to ensure personnel adhered strictly to company dress codes, code of conduct, and post orders
- Resolved personnel grievances and scheduling conflicts swiftly, managing emergency absenteeism and re-deploying backup guards to ensure no assigned post was ever left unmanned
Guards In charge - WS Insight Kenya Ltd - Kim Fay E.A (Onsite)
(2021-06 - 2022-04)
Served as the primary operational coordinator for frontline personnel deployment, control room dispatch workflows, and real-time incident reporting tracking.
- Supervised daily shift handovers and guard room registers, ensuring total accuracy in asset distribution and deployment records
- Managed real-time communication networks between field posts and the central control room to synchronize active incident tracking
- Conducted rapid initial assessments of site alerts or operational disruptions, coordinating with field units for immediate response
- Conducted random spot checks and post inspections throughout the shift, ensuring all deployed guards were alert, properly equipped, and strictly maintaining their post orders
- Supervised gatehouse operations during high-traffic shift changes and delivery windows, stepping in to resolve complex access disputes or vehicle documentation issues
- Compiled detailed shift occurrence logs and briefed incoming leadership on pending security matters, ensuring a seamless transition of site safety operations
Security Guard - WS Insight Kenya Ltd - Purshottam Place, Westlands
(2021-01 - 2021-05)
Responsible for maintaining strict access control, conducting regular perimeter patrols, and responding quickly to site incidents to ensure total facility safety and stock protection.
- Enforced rigorous access control protocols by verifying visitor credentials, issuing identification badges, and maintaining accurate digital logs
- Conducted thorough vehicle and cargo inspections, cross-checking manifests against physical loads to eliminate inventory shrinkage and protect facility assets
- Coordinated vehicle traffic flow at all entry points, directing delivery fleets and visitors to designated zones to maintain safety and prevent congestion
- Maintained real-time tactical communications with the central control room and field response teams via two-way radio to report anomalies and coordinate rapid responses
- Maintained a highly visible, vigilant presence at the primary perimeter gate, proactively identifying suspicious activity and deterring potential security threats
