Risper Cheruiyot

A Finance Manager with Banking experience spanning over 15 years. I bring with me a wealth of experience in implementing growth strategies that have contributed towards client retention numbers and revenue growth. My innate ability to effectively communicate with a broad range of multifunctional teams and multicultural clients serves as an asset of value in enhancing institutional goals. Additionally,

I have achieved progressive roles due to my ability to provide holistic leadership and implement initiatives to motivate productivity, operational efficiency and performance in my teams.

CO-OPERATIVE BANK OF KENYA

Branch Manager Nov-2020 to Present

My role predominantly involves providing overall leadership and guidance to the team at my branch in respect of the following:

Key Responsibilities

 Developing and implementing strategies to achieve growth, profitability and customer service excellence within the branch;

 Implementing effective risk management frameworks to ensure efficient utilization of funds;

 Developing marketing strategies to enhance the bank products and services to both current and prospective clients in order to maintain a competitive edge in the market;

 Executing strategies to grow the customer base, ensure retention of existing customers through providing high level of customer satisfaction;

 Implementing performance initiatives to inspire the team to maximize on the bank’s productivity standards and service delivery;

 Utilizing analytical skills to ensure that credit is administered as per the credit guidelines;

 Governing the branch’s assets by ensuring the team adheres to internal procedures and safe custody of assets;

 Preparing and implementing the branch’s marketing and budgeting plans, including providing high level informative reports to support strategic decision making;

 Ensuring that all accounts opened meet all the legal requirements of KYC;

 Implementing robust frameworks to ensure the branch’s activities comply with all relevant external legislation and regulations regarding Compliance requirements;

 Governing adherence to all regulations, statutes, standards, practices and all internal processes and proce dures as per the relevant manuals.

Key Achievements

 Implemented strategies that grew the branch’s profits from 79M in 2020 to 177m as at Dec 2022;

 Implemented robust customer service frameworks that enhanced customer satisfaction resulting in repeat business;

 Instrumental in contributing towards loan book growth from Kes 2.7B to 3.0B as at Dec 2022;

 Collaborated with the various business functions at the branch to implement innovative sales strategies that maximized cross selling opportunities;

 Successfully contributed to the branch’s business targets by enhancing high service delivery to customers;

 Initiated and delivered capacity building training and mentored staff on a monthly basis for improved and sustained performance.

CO-OPERATIVE BANK OF KENYA

Business Development Officer Nov-2013 to Oct-2020

My role predominantly involved driving business development functions in respect of the following duties:

Key Responsibilities

 Collaborated with the business development manager to develop marketing strategies as per customer segments and needs;

 Collaborated with the business development manager to prepare marketing and advertisement budgets to ensure sufficient and sustainable funding for marketing campaigns;

 Conducted extensive market research on trends in the industry, engaged with customers to identify their needs and implemented strategies to fulfil customer demands;

 Collaborated with the Business Development manager to prepare proposals for partnership opportunities and administered the entire process;

 Measured and reported on marketing campaigns to gain insight and conduct assessments against goals;

 Utilized interpersonal skills when engaging with customers to identify their specific needs and colla borated with the product development team to enhance customer requirements.

Key Achievements

 Collaborated with the Business Development Manager to implement strategies that grew the loan book from 280M to 463M over 4 years;

 Facilitated and delivered capacity building training to customers in business planning and management essentials;

 Exceeded my annual set targets in asset growth and deposit mobilization;

 Developed repeat business by providing exceptional customer service;

 I was appointed as the branch onsite trainer and in charge of audit and compliance for the credit team.

CO-OPERATIVE BANK OF KENYA

Bank Teller Feb-2008 to Oct-2013

My main role predominantly involved serving as the first point of contact to customers at the bank in respect of the following:

Key Responsibilities

 Leveraged the internal system to process customer transactions and issue computer generated receipts;

 Utilized interpersonal skills when engaging with customers to provide a high level of satisfactory service delivery;

 Managed customer complaints through to resolution, ensured that customers left the bank with satisfactory solutions to their complaints;

 Assisted customers with the queries and directed them to the relevant team when they needed additional support to banking products or services;

 Ensured all transactions were recorded in the internal systems and reconciled cash transactions at the end of each working day;

 Maintained the highest level of confidentiality during records input and filing;

 Moni tored the bank vaults to ensure cash balances were accurate.

Key Achievements

 Achieved my set target on account opening and cross selling of additional bank products;

 Provided high level service delivery to customers within stipulated timelines;

 ·Achieved Nil frauds and

Sept-2007 to Dec-2007: CPA Part 1 Section 1

KASNEB

Jan-2005 to Dec-2007: Bachelor of Commerce – Banking and Finance

Egerton University

Jan-2000 to Dec-2003: Kenya Certificate of Secondary Education

Kaproprita Girls High School