Risper Kinya

My name is Risper am 26 years old.

For the past 3 years have been working as a customer service Manager at Isky Smart Tech Ltd. I have some background in Leadership, effective team training, operation management and problem solving skills.

Throughout my career, i've noticed have been good especially with communication and performance management skills.

For example when i was working at Isky Smart Tech i used to lead my team with all the operations on how to deal with customers according to their attitudes. 

Am looking forward to expand my experiences across different organizations.

Isky Smart Tech Ltd | 2020 March to present

• Manage a team of 9 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
• Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
• Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
• Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

 

Buuri Water Project | 2019 January to 2020 March

• Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
• Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
• Build exceptional relationships with care staff improving staff retention performance for the branch and an improvement in results of staff satisfaction

Kenya Medical Supplies Authority |2018 July to 2018 October

• Prepared daily report as required and directed by my supervisor supported the planning team in daily administrative task.
• Assisted in process improvement and in Monitoring and Evaluation.
• Stock taking.

The Cooperative University of Kenya

Bachelor of Commerce |2019 to date The Cooperative University of Kenya

Diploma in Project Management |2017 to 2018

Mitaboni A.B.C Girls Secondary School