Rita Sophie

A proficient and adaptable professional with over 5 years of experience in office administration, bringing a strong focus on problem-solving, meticulous attention to detail, and a proactive approach to learning.

An Administrative

Assistant, excelling in building rapport with stakeholders, managing paperwork flow, and coordinating special events, demonstrating ability to handle diverse responsibilities effectively. Additionally, had internship experience at Kenya Airports Authority, specifically within the Customer Service Department at Jomo Kenyatta International Airport, further honed communication skills and ability to handle high-pressure situations, ensuring efficient passenger services and effective communication. With a Masters & Bachelor of Arts degree in International Relations from United States International University and additional certifications in airport operations and Spanish language proficiency, well-equipped to contribute positively to any administrative or customer-facing role.

Administrative Assistant - Kirinyaga Mary Immaculate Secondary School - KENYA

(2019-01 - 2024-12)

• Recording attendance and filing reports on students, teaching and non-teaching staff.
• Coordinate special events such as PTA meetings, school assemblies and sporting events.
• Supervise and ensure that school facilities are clean and safe for students and staff members.
• Communicating with parents about student progress or issues which may affect a students' performance in school.
• Streamline office processes by implementing efficient filing and organizational systems.
• Contribute to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
• Aid school administration and management in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
• Enhance team collaboration by effectively scheduling meetings and coordinating calendars for multiple school staff and employees.
• Support school decision-making by preparing comprehensive reports on office performance metrics.
• Maintain a clean and welcoming office environment, fostering positive impressions among students, staff, clients and visitors alike.
• Greet incoming visitors, parents, staff and students professionally and provided friendly, knowledgeable assistance.
• Respond, answer and provide guidance to inquiries from callers seeking information.
• Provide clerical support to company employees by copying, faxing, and filing documents.
• Sorted, opened, and routed mail and deliveries to meet school requirements.
• Screened school visitors and issued badges to maintain safety and security.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipients.

Intern - Kenya Airports Authority - KENYA

(2017-05 - 2017-08)

Customer Service Department at Jomo Kenyatta International Airport

• Liaised with other service providers to ensure fast and efficient flow of passengers and baggage are both accorded the necessary facilities and services at all times and ensured availability of stakeholder service providers such as immigration, customs, port health etc.
• Recorded and announced flight delays, cancellations, suspensions and reschedules.
• Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
• Received and disseminated information and announcements through the PA system, FIDS and channeled to ensure timely flow of communication on passengers, flights, security etc.
• Maintained records on complaints / compliments to ensure prompt appropriate action.
• Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent fliers on international routes.
• Closed out flight files and maintained accurate flight papers.
• Responsible for airport grounds, facility and aircraft operations.
• Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
• Served as a liaison between passengers and ground staff upon arrival, ensuring seamless transitions through customs and baggage claim areas.
• Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
• Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals destinations.
• Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.

Master of Arts - International Relations - United States International University - Africa (USIU) (2019-09 - 2022-09)

Bachelor of Arts - International Relations - United States International University - Africa (USIU) (2014-09 - 2018-04)

Diploma - IATA Dangerous Goods Regulations - Air Travel & Related Studies Centre (2015-06)

Diploma - IATA Ground Operations Management - Air Travel & Related Studies Centre (2014-03)

Diploma - IATA Cargo Introductory Course - Air Travel & Related Studies Centre (2012-12)

Kenya Certificate of Secondary Education - Gil Gil Hills Senior School (2008 - 2011)