Robert Matano

An ambitious hard-working person who always aims at meeting and exceeding the expectations of both my employer and its clientele. Well organized and capable of working with a team while possessing initiative and self-drive. I have a high value for ethics and integrity.

Senior Manager (Operations & Marketing) - SUNSTAR HOTELS(SUNSTAR HOTEL,SUNSTART RESORT,SUNSTAR RESTAURANT)

(2025-09 - 2026-09)

• Oversee the operations of the three branches.
• Ensure that the three units meet the desired profit margins
• Ensure profitability in all the three branches.
• Manage all the line managers and ensure that they perform their duties as per the company policies and utmost professionalism.
• Ensure that the vision and plans of the investor(s) are adhered to and met.
• Be the liaison person of the investor(s) and the staff especially the managers.
• Oversee the procurement of equipment’s, stocks, system installation and confirm that there no understatements or over statements in procurement.
• Recruiting, training and retain staff, total workforce of about 140 staff.
• Motivate staff and encouraging them to work diligently
• Preparing budgets and ensuring that they are closely followed.
• Marketing of the business through different platforms and managing the marketing team as they push for businesses.
• Interact with guest to ensure their stay is comfortable and their requests re met
• Handling guest queries and provide solution.
• Ensuring compliance with licensing, hygiene, health and safety legislations
• Any other duty as assigned by the investor(s)

Remote Truck Dispatcher - PRIMROSE LOGISTICS

(2025-01 - 2025-08)

• Book loads for company trucks for pick up and delivery within the different states in United States of America(USA)
• Negotiate with brokers on competitive rates
• Advice drivers on nature, weight and location of the load/freight
• Up date brokers on location of truck/load while on transit
• Ensure the required documentation is in place, RC, BOL, POD etc

Lounge & Restaurant Manager - L.A EUPHORIAH LOUNGE & RESTAURANT

(2023-08 - 2024-11)

• Setting up of the establishment
• Procurement of equipment’s, stocks, system installation and general management of all of them.
• Recruiting, training and general supervision of the entire workforce of 38 staff.
• Be the liaison between the staff and directors on matters touching on the staff and general supervision of the business.
• Working towards profitability of the establishment
• Preparing budgets and ensuring that they are closely followed.
• Marketing of the business through different strategizes.
• Meet, greet and advise/ guide customers
• Handling guest queries and problem solving them to the satisfaction of the guests.
• Overseeing stock levels and liaising with suppliers for prompt purchases.
• Ensuring compliance with licensing, hygiene, health and safety legislations
• Menu engineering, planning and preparation.
• Preparing staff duty roaster, off and leave days.
• Overseeing outside catering functions and potential long-term clients

Remote Truck Dispatcher - PRIMROSE LOGISTICS

(2023-01 - 2023-06)

• Book loads for company trucks for pick up and delivery within the different states in United States of America(USA)
• Negotiate with brokers on competitive rates
• Advice drivers on nature, weight and location of the load/freight
• Up date brokers on location of truck/load while on transit
• Ensure the required documentation is in place, RC, BOL, POD etc

Sales person - JUBILEE INSURANCE

(2021-02)

• Selling the company’s life policies with an aim of meeting and exceeding the target set by the company.
• Representing the interests and good image of the company.

Consultancy and Catering Services Provider - ENTREPRENUER

(2019-11 - 2021-01)

• Offering outside catering services to clients
• Managed a family eatery business

Restaurant Manager - GILANI’S RESTAURANT AND LOUNGE

(2019-06 - 2019-09)

• Recruiting, training and general supervision of the entire workforce of 44 staff.
• Preparing budgets and ensuring that they are closely followed.
• Set targets both financial and general that will improve productivity and profitability of the restaurant and ensure that they are meet
• Promoting and Market the business.
• Meet, greet and advise/ guide customers
• Handling guest queries and problem solving to the satisfaction of the guest.
• Overseeing stock levels and liaising with supplier for prompt purchases.
• Ensuring compliance with licensing, hygiene, health and safety legislations
• Menu planning and preparation
• Preparing staff duty roaster, off and leave days.
• Overseeing outside catering functions and potential long term clients
• Manage and oversee the safe custody of restaurant stocks such as cutlery, crockery, linen, equipment’s and furniture

Consultancy on Cost Controls, Stocks Management and F & B Service - ENTREPRENUER

(2017-12 - 2019-05)

Served Contract(s) or attached to: Millennium Hotel, Athi River; After 40 Hotel, Nairobi

• Recipe engineering and menu costing
• Daily Stock take and reconciliation both in the bars and kitchens
• Food cost Reports
• Beverage cost Reports

F & B Controller - NAIROBI CLUB

(2016-01 - 2017-11)

F & B Controller and Ag Assistant Food & Beverage Manager - NAIROBI CLUB

(2015-02 - 2015-12)

• Supervise service staff (36) and ensure that duties are performed well in the F & B Department
• Plan and prepare timetable and shifts for the service staff and barmen.
• Motivate and train service staff
• Book coordinate private meetings, lunches, dinners and corporate seminars booked by members
• Handle guest queries and complaints
• Ensure that meals prepared meet the required standards and get to the members within the shortest time possible.
• Meet, greet and seat guests as they visit the Club to have their meals
• Up hold hygiene by making sure the dining and eating areas are clean and ensure the service staff are well groomed
• Maintain food cost percentage at the required margin by ensuring there is no wastage

Food & Beverage Controller - NAIROBI CLUB

(2010-07 - 2015-02)

• Supervise staff (2) and ensure that duties are performed well in the F & B Controls section
• Over see and assist in performing daily stock take at the bars (8) and kitchen.
• Reconciliation of daily bar stocks with the sales of the day
• Preparing a daily food cost report.
• Audit the sales chits (bills) to ensure that all food and beverages sales tally with the captain orders and are charged.
• Verify goods when being received to confirm they tally with the purchase order.
• Management of stocks to ensure no stock outs and expired stocks.
• Preparing both pro forma invoices and final invoices for corporate functions
• Preparing profit and loss accounts for functions to determine whether profits or losses were made
• Assist in F & B supervision, function bookings, events and seminars when called upon or in the absence of the F & B Manager.
• Plan and conduct end month stock taking to ascertain the value of stocks and determine any variances.
• Managed to reduce the food cost percentage from 75% to currently 55%
• Participated in successfully transitioning the club from a manual system to a computerized system in 2012, being the team leader in the controls and stores section by training the staff and ensuring entries are posted well.
• Introduced a daily bar stock take and reconciliation system initially using excel then the system, this identifies the shortages and the responsible barmen are charged. Previously stocks were done monthly.

Food & Beverage Controller and Procurement & Stores Supervisor - THE KIVI MILIMANI HOTEL

(2009-12 - 2010-06)

• Performed daily stock take and reconciliation at the bars (2) and kitchen.
• Preparing a daily food cost report.
• Heading the store and purchasing department.
• Management of stocks to ensure no stock outs and reorder levels are adhered to.
• Supervise and assist in preparation of purchase orders
• Vetting and evaluating supplier’s tenders.
• Vetting and authorizing internal departmental issues.
• Posting goods received notes in to the system.
• Advising management on the preferred cost cutting measures to ensure profitability
• End month stock take, ascertain stock value and variances.
• Managed to reduce the food cost percentage from 45% to 32% with three months, and left it at that.
• Introduced standard portioning which helped in reducing wastage
• Introduced recipe cards that aid in menu costing, giving the hotel the correct selling prices as per the policies.
• Managed to contract suppliers who have competitive prices high quality goods

Food & Beverage Controller and Procurement & Stores Supervisor - EAST AFRICA PORTLAND CEMENT COMPANY - Portland Sports Club

(2006-01 - 2009-11)

• Performing daily stock take at the bar and kitchen.
• Reconciliation of daily stocks with the sales of the day
• Prepare a daily food and beverage cost report.
• Ensure reorder levels are maintained to avoid stock outs.
• Heading the store and purchasing department.
• Vetting and evaluating suppliers to ensure that the goods are of good quality and with competitive prices
• Preparing purchase orders
• End month stock taking to ascertain the value of stocks.
• Introduced daily bar stock take and reconciliation to ascertain any variances
• Introduced food cost report concept to ascertain profitability.
• Introduced competitive suppliers through an open tender system that I introduced as well.

Food &Beverage Controller - HOTEL BOULEVARD

(2005-05 - 2006-01)

• Performing daily stock take at the bars (2) and kitchen.
• Reconciliation of daily stocks with the sales of the day
• Prepare a daily food and beverage cost report.
• Preparing Monthly reports on the income generated by the hotel from various sections like, swimming, tennis, and grounds hire.
• End month stock taking to ascertain the value of stocks and any variances.
• Reduced the food cost report from 38% to 32%.

Assistant Food &Beverage Controller - SIXEIGHTY (680) HOTEL

(2005-02 - 2005-05)

• Performing daily stock take at the coffee shop, bar and kitchen.
• Reconciliation of daily stocks with the sales of the day
• Preparing a food and beverage cost report daily.
• Was in charge of the stationary store and ensured that all stationary was received, issued and records well maintained.

Sales Unit Manager - MEDIGUARD LIMITED

(2002-04 - 2004-12)

Managing about 15 Sales representatives

• Organizing and chairing unit meetings.
• Organizing outdoor activities and active selling in collaboration with the Sales & Marketing manager
• Recruiting, training and retaining sales representatives.
• Assist sales representatives in doing presentations.
• Presenting sales representatives issues to management and vice versa
• Motivating my sale team to ensure that there is good production.
• Managed to increase sales by training and motivating my sales team and produced the sales person on the year in 2003.
• Participated in acquiring the German Embassy as the largest corporate account ever achieved then at the Mediguard Limited.

Sales Representative - MEDIGUARD LIMITED

(2001-08 - 2002-05)

• Selling the company’s product and ensuring that company targets are met.

Self Employed: - Transport business; Cereals Shop (retail) - PROPRIETOR

(1997-10 - 2001-07)

• Running and managing Nissan matatus.
• Stockiest of cereal products.

Computer Operator - KENYA WILDLIFE SERVICES

(1997-01 - 1997-09)

• Data entry clerk

Bachelor’s degree - Business Management and Leadership - Management University of Africa (M.U.A)

Diploma - Purchasing and Supplies Management - Kenya Institute of Management (K.I.M)

Advance Certificate - Purchasing and Supplies Management - Kenya Institute of Management (K.I.M)

Certificate - Purchasing and Supplies Management - Kenya Institute of Management (K.I.M)

Certificate - Institute of Data Processing Management (IDPM) Part 1 - Associated Computer Services

K.C.S.E. - Kangundo High School (1989 - 1992)

K.C.P.E. - Parkroad Primary School (1980 - 1988)