Robert Mwangi

I am an IT consultant with over 8 years experience in the field of IT, networking and web development. During my career, I have worked with corporate and private sector institutions deploy their IT infrastructure and future proof them within the ever revolving landscape of Information Technology and Information Security.

Onetel Communications LTD

Account Manager (March 2016 - May 2020)

• Managed international routing options and pricing.
• Facilitated contract signings with clients.
• Ensured the uptime and security of VoIP, proxy, and database servers.
• Marketed the company through various channels.
• Advised and guided team members on route reliability.
• Acted as the company representative for calls and routing destinations.
• Developed creative activities to engage clients and foster strong relationships with other account managers.
• Implemented successful VOIP route catalog strategies.

NOC Engineer Tier 1 (Feb 2014 - May 2020)

• Served as a direct point of contact for customer and service provider interactions.
• Resolved Tier 1 customer requests via phone, email, and internal ticket system.
• Escalated alerts to appropriate personnel.
• Performed site perimeter checks, network cabling, and server reboots.
• Acted as a liaison between customers/providers and the NOC Engineer Team.
• Worked on resolving network problems and testing with customers.

NYAHURURU ELITE SCHOOLS

Technical Consultant (May 2020 - Current, Part-time)

• Managed the school's website and optimized content for search engines.
• Maintained computer lab machines and the network.
• Maintained and configured the school's server to avoid downtime.
• Liaised with web hosting companies and managed C-Panel.
• Installed and maintained CCTV systems.

Ultratude Technologies LTD

Technical Consultant (May 2017 - November 2021, Part-time)

• Arranged meetings with prospective clients and managed client conversations.
• Managed the support team and provided training.
• Oversaw installation and configuration of ERP systems in institutions.
• Assisted clients in troubleshooting issues.
• Documented challenges and created solutions.
• Handled ticketing and resolution ETAs.

Events Wristbands LTD

Technical Consultant (May 2020 - Current, Part-time)

• Managed the company's website and optimized content for search engines.
• Maintained a client list and managed mailing offers and updates.
• Liaised with web hosting companies and managed C-Panel.
• Conducted hardware and software maintenance for consistent uptime.

Academic Summary:

I have a strong academic background that has laid the foundation for my professional journey:

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (May 2011 – July 2014)

• Bachelor of Business Information Technology

• Diploma in the Institute for the Management of Information Systems

• Computer Packages

• Kenya Certificate of Secondary Education (K.C.S.E)
• Grade Attained: B-