Rolanda Imbogo
Online Boutique Manager
Talent
Nairobi, Nairobi AreaMember since June 22, 2023
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About
Multiskilled professional with foundational training in Communications & Public Relations complemented by over 3 years of diverse experience in engaging diverse stakeholders through Relationship Management, Service Excellence, Business Development, Sales and HR Administration.
Experience
· THE PROCESS
Support departments and their roles
SOPs (Standard Operating Procedures) that support business operations
· THE PEOPLE
Problem Solving
Conflict resolution
Clear communication skills
Quality control - Coaching and performance management
· WORKFORCE MANAGEMENT & PLANNING
Generate reports to show changes to productivity or performance
Scheduling - approaches that support internal development initiatives
Design Contact Centre Shifts
Education
- 2015: Bachelor of Arts in Communications (Public Relations), Daystar University
