Ronny M. Riungu

An astute and highly accomplished senior banking and business leader with 10 years of valued experience and exceptional strategies in delivering consistent growth in service delivery. An impressive record of accomplishment in supporting business functions, and systems that provide operational efficiency and sustainable customer base growth. Experienced in Branch Management, Process Analysis, Senior Stakeholder Relations, Regional Analysis, and Compliance Operations, as well as Internal Controls Audit.

An impressive history of directing and leading highly results-oriented teams that outperform bank objectives and enhance business success and productivity. Expert in boosting bottom-line profitability by developing cut-throat industry and client-responsive solutions that have consistently outstripped aggressive targets. Entrepreneurial and commercially astute with success in project management and brand alignment.

Adept at puzzling out the link between an organization's value proposition and influencing regional success.

ASSISTANT BRANCH OPERATIONS MANAGER - CIB Kenya Limited

(2023-08)

• Identify branch inefficiencies and implement bank-wide policies and process improvements in service delivery, quality, and customer satisfaction.
• Steer full staff compliance with the Bank's policies, procedures and processes and recommend any improvements ensuring timely, accurate, and complete processing of daily branch transactions.
• Supervise operational excellence while ensuring branch systems are functional at all times and faults timely escalated and resolved.
• Supervise the account opening process and ensure full compliance with the KYC policies and prompt delivery of documents to the Central Operations unit.
• Prioritize branch cash management, monitor account statistics, ensure strict adherence with the Call Back and Call Over (tick back) processes and execute monthly branch reports.
• Effectively lead the operations unit and ensure adequate allocation of resources for maintenance, effective utilization, and safety of the physical assets of the branch.
• Ensure daily, weekly, and monthly reconciliations of branch general ledger accounts for correction of discrepancies and review transactions and control records to confirm correct postings.
• Maintain strong internal control awareness and ensure adequate departmental confidentiality, security of customer and transactional records/ information.
• Provide timely and accurate reports (management and regulatory) on Branch Operations ensuring zero regulatory infractions, zero fraud tolerance and NIL error rates.
• Custodian of keys to the vault and safe, safety deposit locker room, and the branch premises
• Conduct regular branch training, coordinate coaching, and develop a high-performance teams and support the Branch Manager in his/ her absence.
• Received and confirmed files from CBK and extracted settlement reports while monitoring the upload progress of clearing files to completion.
• Ensured all entries in suspense accounts were accounted for and/or processed as per the agreed turnaround time and any variances explained.
• Prioritized to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements.
• Increased overall efficiency and reduced gaps by 20% by providing expert support to other departmental managers and co-workers.
• Validated and confirmed that all transactions allocated have been processed and authorized by end of day.
• Processed direct debit requests received from other banks as well as initiate new direct debit requests to other banks.
• Executed a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.

SENIOR OPERATIONS OFFICER - CIB Kenya Limited

(2020-08 - 2023-07)

• Received and confirmed files from CBK and extracted settlement reports while monitoring the upload progress of clearing files to completion.
• Ensured all entries in suspense accounts were accounted for and/or processed as per the agreed turnaround time and any variances explained.
• Prioritized to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements.
• Increased overall efficiency and reduced gaps by 20% by providing expert support to other departmental managers and co-workers.
• Validated and confirmed that all transactions allocated have been processed and authorized by end of day.
• Processed direct debit requests received from other banks as well as initiate new direct debit requests to other banks.
• Executed a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.

OFFICER - CLEARING DEPARTMENT - I&M Kenya Limited

(2017-06 - 2020-07)

• Handled all centralized clearing-related activities and processed all outward cheques for both local and foreign currency.
• Processed outgoing EFT and direct debit transfers to other banks while transmitting outward clearing electronic files to the clearing house.
• In coordination with the ICT division, steered real-time resolution of System Uptime for ATMs, Co-op agents, mobile banking, Internet banking, and the core banking system.
• Steered the daily inward cheques and direct debits referral report and ensured unpaid items and IRDs were advised to branches in a timely manner.
• Handled queries from clients, staff, and other banks and ensured daily balancing and reconciliation of all clearing GL accounts.
• Ensured zero regulatory infraction and zero fraud while maintaining an effective utilization of physical assets and resources.
• Department risk champion (identifying, measuring, managing, reporting, and monitoring department risk by use of risk register and KRIs).
• Annually conducted refresher training for the branch operations team ensuring compliance with KBA clearing house guidelines and timelines.
• Authorized teller vouchers in the core banking solution, prepaid card issuance, refunds, reloads and reconciled cash through physical cash count and intra-cash limits for the tellers.
• Lead custodian of debit and credit card PIN mailers, ensuring proper handling as per the policy and safe custody of cash and serialized stationery at the branch.
• Liaised with Central Cash Management for cash replenishment and repatriation, ensuring branch cash is within the branch limit.
• Expertly retrieved cash and cheque deposits from the ATM for processing and worked with the Branch Operations Manager for equipment maintenance.
• Responded to cash-related queries, monitored activities in the Banking Hall through the use of CCTV/walking around and assigned tellers their respective GL Accounts in CBS.
• Evaluated tellers' performances based on set key performance indicators and ensured correctness and accurate completion of all customer instructions before approving them in the systems.
• Scrutinized account opening forms to ensure full compliance with the KYC policies and before authorizing them in the DMS.
• Reviewed branch transactions i.e. withdrawals, deposits, transfers on all accounts domiciled and monitored overdrawn and non-borrowing current accounts and following up for funding.
• Lead signatory to CBK cash matters i.e., repatriations and requests, sortied the cash and labelled them accordingly before repatriation to CBK.

HEAD OF CASH - GARDEN CITY AND MERU BRANCH - I&M Kenya Limited

(2016-10 - 2017-06)

• Authorized teller vouchers in the core banking solution, prepaid card issuance, refunds, reloads and reconciled cash through physical cash count and intra-cash limits for the tellers.
• Lead custodian of debit and credit card PIN mailers, ensuring proper handling as per the policy and safe custody of cash and serialized stationery at the branch.
• Liaised with Central Cash Management for cash replenishment and repatriation, ensuring branch cash is within the branch limit.
• Expertly retrieved cash and cheque deposits from the ATM for processing and worked with the Branch Operations Manager for equipment maintenance.
• Responded to cash-related queries, monitored activities in the Banking Hall through the use of CCTV/walking around and assigned tellers their respective GL Accounts in CBS.
• Evaluated tellers' performances based on set key performance indicators and ensured correctness and accurate completion of all customer instructions before approving them in the systems.
• Scrutinized account opening forms to ensure full compliance with the KYC policies and before authorizing them in the DMS.
• Reviewed branch transactions i.e. withdrawals, deposits, transfers on all accounts domiciled and monitored overdrawn and non-borrowing current accounts and following up for funding.
• Lead signatory to CBK cash matters i.e., repatriations and requests, sortied the cash and labelled them accordingly before repatriation to CBK.

Back Office Supervisor - I&M Bank Ltd

(2015-02 - 2016-10)

Teller - I&M Bank Ltd

(2013-07 - 2015-02)

Dispatch Supervisor - Sameer Agriculture and Livestock (K) Ltd

(2013-01 - 2013-12)

HR Intern/ Junior Officer Clearing - Imperial Bank Ltd

(2008-08 - 2011-03)

Bachelor of Business Management - Purchasing and Supplies - Mount Kenya University (2010-01 - 2012-12)

Diploma - Human Resource Management - Kenya Institute of Management (2007-01 - 2008-12)

Certificate - Branch Banking - Institute of Banking and Business Communication (IBBC) (2014-05 - 2014-08)