Customer Service and ,Call Centre Representative
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I have experience managing customer relations by addressing demands, grievances or other issues; delivering excellence in the management of processes, procedure and personnel with sales and call center. Ability to ensure high levels of customer service,
keen to detail, interpreting needs and matching them with services and solutions to best address customized client requirements.
Field Agent Support- Incoming March 2022 - To date
Troubleshooting Mobile App Related issues and provided first level resolutions to the field agents
Receiving agent's calls and provide accurate, satisfactory answers to their queries and concerns
Informing the agents about new products and features on the app
Collaborating with other call center teams to improve agent customer service
Meeting personal qualitative and quantitative and quantitative targets
Accurately documenting all new recruitment agent interaction information according to standard operating procedures as the Company details
Identifying and escalating priority issues that need to be handled at a different level, and do the necessary follow-up of the customer concerns
Bachelor's Degree in Project Planning and Management,
South Eastern Kenya University. August 2016 – December 2020
Our Lady of Consolata Mugoiri Girls High School 2012 – 2015
