Rose Karanja

Dedicated hotelier with exemplary service in the food service industry. Committed to providing helpful, fast, and accurate services. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy.

Experience in various settings, including family restaurants, cafeterias and banquets. Determined team player striving to deliver the highest quality service.

Housekeeper - Southern Sun and Mayfair

(2018-01 - 2019-12)

• Clean and tidy up the allocated hotel rooms, hallways, elevators, lobbies, common areas, and restaurants as per the rooster
• Dust and polish various surfaces and furniture
• Vacuum, sweep, and mop floors
• Empty trash bins
• Timely Change of linens, towels and replace toiletries
• Facilitate timely laundry services for guests where required
• Collaborate with the housekeeping team to complete the daily cleaning schedule
• Restock cleaning supplies in the hand cart
• Notifying the maintenance department about broken appliances, old light bulbs, or damage

Internship — Pastry and Bakery section - Tuskys, Head office

(2017-04 - 2017-12)

• Prepare a wide variety of goods such as cakes, cookies, pies and bread.
• Decorate pastries using different icings, toppings. to ensure the presentation will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within the budget
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Waitress - Rock City Gardens Hotel and Restaurant

(2015-02 - 2017-03)

• Welcome and escort customers to their tables
• Present the menu and provide detailed information when asked
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take food and drinks orders
• Communicate order details to the Kitchen Staff
• Serve food and drinks.
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages (when this becomes part of the café’s selections, and you are not sure the person is old enough.)
• Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Diploma - Pastry and Bakery - Amboseli Institute of Hospitality and Technology (2016-04 - 2017-06)

Certificate - Pastry and Bakery - Kenya Utalii College (2016-02 - 2016-03)

Diploma - Hotel, Catering and Accommodation - Nairobi Institute of Business Studies Technical College (2014-02 - 2015-12)

Kenya Certificate of Secondary School - Makuyu Girls High School (2010 - 2013)