Contact centre officer
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Highly skilled and meticulous contact centre officer with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer with highest degree of professionalism and accuracy. Flexible scheduling availability to include evenings weekends and some holiday
1.Extensive call centre representative experience
2.Strong familiarity with product information to inform customers
3.Exceptional skills in logging numbers accurately
4.Outstanding skills in verifying product pricing
5.High creative thinking and customer service skills
6.Superior record of closing telephone sales
7.Excellent proficiency with MS Office suite
8.Sound bilingual abilities in English.
I am a personable and proactive Contact Center Representative with over 3 years of experience working for Microfinances. My expertise is in customer service, sales, and level 1 technical support.
In my current role, I field 70 to 100 inbound calls per day. I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone.
Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience.
When dealing with customers, it is important to remember that you never know their story. Each time I am on the phone, I remember that it doesn’t matter if they are a one-time customer or a loyal follower. Everyone is equally important to us.
I pride myself on my stellar communication skills. I am diligent when it comes to documentation and I am adamant about learning new techniques to help me progress in my career.
Certificate in customer service skills
Kenya Institute of Management -April 2006-June 2008.
Diploma in Human Resource Management.
Wantech Computer College.-January 2006-March 2006.
Certificate in information technology.
Lema Girls High School- 2001-2004
Kenya Certificate of Secondary Education (KCSE), Mean grade attained c-(c minus)
Subjects studied: English, Mathematics, Swahili, Biology, Chemistry, Home Science, History and Government
Central primary school-1993-2000
Kenya Certificate of Primary Education (KCPE), Marks obtained: 402/700
21st-24th August 2008:
Attended an Induction and Selling skills course at National Bank Training center
13th-14th September 2016: attended a Sales Effectiveness and Presentation Skills Training organised by Dolphins Training and consultants Ltd
