Team Leader Customer Service
Send a job offer directly to this candidate
I enjoy working in an environment where I serve or assist people enabling them to have a positive experience. I believe making people happy is one of my goals in life, therefore I would like to secure a responsible career which shall allow me to utilize my skills in making a significant contribution to not only the company I work for but people who are served by the same. As a hardworking and organized individual I am looking for a responsible position to gain practical experience as well as add value to my dynamic team.
Team Leader Customer Service - CCI Kenya - Kenya
(2024-11)
During this period oversaw the running of major campaigns both Outbound and inbound queues. For Outbound managed to get conversation from 5% to 32% in 1 year and for inbound managed to get SLA to a stable 98% and FCR to 70%.
Call Center Agent - CCI Kenya - Kenya
(2021-11 - 2024-11)
Handling customer feedback and giving the customers and executive experience with the product, onboarding new customers, reaching out to clients who might have left the services to gather feedback. Managing a team of 15 agents as an SME and Team captain.
Brand Ambassador - Hallmark Marketing Agency - The Hub Karen
(2021-10 - 2021-10)
Pushing sales and running promotional activities for Kinder Chocolates.
Brand Ambassador - Hallmark Marketing Agency - Kenya
(2021-08 - 2021-09)
Pushing sales and creating Brand awareness for Kellogg's cornflakes and Coco pops in various outlets.
Sales - Kiserian Natural Drinks - Kenya
(2020-09 - 2020-10)
Where I sourced for consumers of products made by the company and increased the sales capacity of the products handled. Also onboarded new customers and retainment of existing ones.
Sales - Intelligent Contact Solutions - Kenya
(2020-07 - 2020-08)
Where I sourced for application subscribers, and onboarded new subscribers.
Attachee - Stone Arts Kenya - Kenya
(2019-09 - 2019-11)
Where I handled clients at the showroom and assisted in record keeping.
Workshop Assistant - Muthaiga Tinters Limited - Kenya
(2018-01 - 2019-01)
Where I handled customer-service and setting up of workshop as well as purchasing stock for workshop. Assisted in management decisions at the workshop.
Volunteer - Divinity Foundation International - Kenya
(2017-04 - 2017-08)
I volunteered at the girls rescue home where I assisted in tutoring the girls during study time, conducting sports and dance workshops as well as assisting in admin tasks.
Teacher - Soon Big Brain Academy - Kenya
(2016-01 - 2017-01)
Teaching students in class 1 and 2, children aged 6-9 years. I taught them basic literacy, numeracy as well as art, physical education and music.
Diploma - Supply Chain Management (K.N.E.C MODULE 2) - Paramount Chief Kinyanjui Technical Training Institute (2020-01 - 2020-01)
Diploma - Supply Chain Management (K.N.E.C MODULE 1) - Paramount Chief Kinyanjui Technical Training Institute (2019-01 - 2019-12)
Certificate - Computer Applications - Arknet Computer College (2016-04 - 2016-12)
Kenya Certificate of Secondary Education (K.C.S.E) - Rungiri Secondary School (2012 - 2015)
Kenya Certificate of Primary Education (K.C.P.E) - Serene Cottage School (2003 - 2011)
