Relationship Manager/ Account Manager
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I’m passionate about helping brands build meaningful connections with their clients. With hands-on experience in corporate branding, strategic partnerships, and client relationship management, I bridge the gap between business goals and customer experience.
Over the years, I’ve collaborated with top organizations in hospitality, logistics, and retail to create impactful brand visibility and gifting solutions that strengthen loyalty and drive results. My focus is on understanding each client’s unique vision and turning it into tangible strategies that deliver measurable growth.
Let’s connect to explore new ways to elevate your brand presence, optimize customer engagement, and unlock opportunities for your business.
● Managed and supervised a team of 5 Trade Development Representatives to onboard more than 200 modern trade and general trade restaurants in Nairobi west region.
● Created long-term relationships with restaurant owners to consistently supply them with restaurant supplies,liasing with dispatch to deliver accurate orders.
● Demonstrated solution-based strategies to curb delayed order deliveries hence minimizing returns,enhancing team performance and increasing sales by over 30% within 2 months generating over 400k net revenue weekly.
● Actively analyzed Key Performance Indicator (KPI) data to identify shifting market trends and competitor activities so as to quickly adapt and stay competitive.
● Drove team to consistently exceed critical KPI’s and win the Best Selling Region Award 2022 by leading in sales,customer acquisition and retention.
● Introduced van sales strategy in Nairobi west region to boost revenue growth by 50% generating over 2.6 million net revenue.
● Shared and presented accurate and timely team sales reports highlighting each days achievements
RELIABLE FOODS & LOGISTICS
● Accounted for all inventory and ordered new stock.
● Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
● Created various sales techniques to develop relationships with customers and drive sales.
● Resolved customer concerns promptly to maintain satisfaction.
● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
● Achieved sales goals and service performance goals by cultivating and securing new customer relationships.
● Shared and presented weekly reports on growth and achievements made against set targets.
● Provided leadership and direction for brand ambassadors, supervising activities to drive productivity and efficiency.
● Recruited, trained and developed team members.
● Demonstrated sales strategies and customer service best practices to enhance team performance.
● Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
● Compiled and shared regular reports on team performance and customer feedback.
