Susan Orora

A forward-thinking and people-centered Human Resources Practitioner with close to 10 years of experience shaping and executing people strategies that empower business growth and foster inclusive, high-performing cultures across nine countries in Africa. Known for translating business priorities into data-driven HR solutions that elevate performance, engagement, and organizational agility. Adept at partnering with executives to design future-ready talent strategies, navigate complex change, and drive cultural transformation.

Skilled in supporting multi-country operations, advising on HR strategy, and managing end-to-end people processes in complex, unionized environments.

Regional Employee Experience & HR Programs Lead at AirFrance - KLM Group (2022-03 – Present)

Partner with Regional HR Manager and HRBPs to develop and implement people strategies aligned with organizational goals and cultural transformation across nine countries.

• Led employee experience and culture programs across nine countries, achieving a 15% uplift in engagement scores through structured feedback channels and inclusion initiatives
• Involved in policy reviews that refined HR processes, incorporating country-based laws and compliance changes which reduced HR-related queries by 40% and maintained low litigation risk score
• Championed talent development and succession planning through diverse talent experiences including exchange programs, flex projects and successful careers development
• Spearheaded deployment of a regional Leave Management Tool that enhanced employee self-service and reduced manual administrative work
• Launched culture focus groups, enabling bottom-up feedback and faster rollout of engagement initiatives, delivering improved engagement score
• Completed 100% headcount reconciliation and data clean up, initiating a data-driven approach to aligning workforce needs
• Partnered with global teams to design and deliver learning programs, facilitating a regional Train-the-Trainer initiative that scaled learning consistency across Africa
• Managed timeous and accurate processing of payroll in accordance with organizational and country-based policies
• Managed, coordinated, and administered employee benefits, pension fund, Group Life/WIBA disability and death claims, retirement, maternity leave
• Updated monthly changes in payroll for Kenya, Uganda, Tanzania & Rwanda
• Ensured compliance to HR-related statutory deductions, remittance, and timely filing with relevant government agencies
• Data cleansing and resolving all local HRIS-related queries for regional staff
• Prepared range of reports required for learning & development activities, OKRs, and performance management
• Analyzed employee feedback and trends, facilitating relevant solutions through surveys and meetings
• Identified and assigned regular training sessions to employees in collaboration with HRBPs and key stakeholders
• Partnered with colleagues and line managers to identify staffing requirements needed to meet organizational goals
• Performed talent acquisition activities including job analysis, third-party outsourcing, and interviews coordination
• Provided employees with information about policies, job duties, working conditions, and opportunities for promotion
• Drafted, designed, and shared talent-related communications including quarterly newsletters and wellness updates

Human Resource Associate at Jay CVs HR Consultancy (2018-10 – 2022-03)

Responsible for helping the Lead Consultant in managing all aspects of Human Resources practices and processes for assigned clients.

• Coordinated implementation of all phases of recruitment from advertising, screening, shortlisting, interviewing, reference checks, orientation, and final job placement
• Implemented and recommended human resource policies and procedures for various clients
• Developed performance management systems for various clients
• Prepared schedules for the company and communicated the same
• Identified and advised management on training needs and relevant beneficial training courses or opportunities
• Ensured staff files, employment contracts, leave forms, job descriptions, and all other individual staff documentation were kept up to date
• Prepared monthly management reports on progress and updated HR trackers

Human Resource Intern at KCB Bank Group (2018-01 – 2018-12)

Certified Human Resource Practitioner in Human Resource Management – College of Human Resource Management (2025)

Bachelor of Commerce in Human Resource Management – Kenyatta University (2019)

Diploma in Human Resource Management – Kenyatta University (2015)