Salesa Dulacha

Customer Service Representative at Safaricom (2025-01 – Present)

Assist customers with inquiries and service-related requests in a professional and timely manner.
Listen carefully to customer needs and provide clear, accurate information based on established procedures.
Handle customer information and service requests with accuracy and attention to detail.
Resolve routine customer issues and escalate complex matters through appropriate channels.
Follow company policies, procedures, and service standards consistently.
Maintain professional communication with customers and colleagues in a fast-paced environment.
Demonstrate patience, accuracy, problem-solving ability, and strong interpersonal skills.

Data Annotation / AI Data Quality Contributor at Outlier (2024-02 – 2025-12)

Performed data annotation and quality-review tasks according to project-specific instructions.
Reviewed task inputs carefully and applied appropriate labels, classifications, or evaluations.
Identified unclear, incomplete, or unsuitable data where required.
Followed detailed annotation guidelines to maintain consistency and accuracy.
Reviewed AI-related data and provided quality-focused judgments based on available information.
Adapted to different project requirements while maintaining attention to detail and accuracy.

AI Response Evaluator / QA Reviewer at Turing (2023-01 – 2024-01)

Evaluated AI-generated responses for task completion, factual accuracy, relevance, and overall quality.
Applied detailed evaluation guidelines and scoring criteria consistently across assigned tasks.
Identified factual errors, inconsistencies, missing information, and unsupported claims.
Reviewed responses against task requirements and available evidence.
Maintained accuracy and consistency while completing quality-focused evaluation tasks.
Provided objective assessments based on established project guidelines and rubrics.
Worked independently in a remote, task-based environment while maintaining quality standards.

About