Salim Okwiri

Chemistry graduate with 4+ years' experience in compliance, risk management, and documentation. Strong background in KYC/AML compliance, fraud detection, SOP adherence, and maintaining 99.9% accuracy in high-volume operations. Analytical mindset from BSc Chemistry with lab skills in quantitative analysis, documentation, and safety compliance. Seeking to apply scientific accuracy plus security compliance skills to lead BM Security's K9 operations in explosives and narcotics detection.

Customer Service Attendant - Rubis Enjoy - Nairobi

(2021-10 - 2025-02)

• Conducted thorough verification of customer identification documents, signatures, and account details to ensure full compliance with KYC and AML regulations set by CBK. Flagged inconsistencies and escalated suspicious transactions for further investigation, directly contributing to fraud prevention
• Managed high-value cash and vault operations averaging KES 1.2M daily. Performed accurate cash counting, balancing, and reconciliation at start and end of each shift. Maintained zero cash discrepancies for 18 consecutive months through strict adherence to cash handling SOPs
• Opened new customer accounts and updated existing customer records in the T24 banking system while ensuring all documentation met regulatory and audit standards. Maintained 100% compliance during internal and external audits
• Processed high volumes of customer transactions including deposits, withdrawals, loan repayments, and foreign exchange. Balanced speed with accuracy to reduce customer wait times by 25% while maintaining 99.9% transaction accuracy
• Acted as first point of contact for customer inquiries and complaints. Investigated issues related to transactions, account access, and service delivery. Resolved 95% of cases within 10 minutes by applying problem-solving and communication skills
• Coordinated closely with back-office, credit, and operations departments to ensure seamless processing of customer requests and loan applications. Maintained clear documentation trails for accountability
• Trained and mentored 6 new staff members on T24 system operations, fraud detection techniques, customer service protocols, and compliance requirements. Developed simple guides that improved onboarding time for new hires
• Prepared daily cash position reports, transaction summaries, and discrepancy reports for branch management. Used data to identify trends and recommend process improvements that enhanced operational efficiency

Record Keeper - Washington Lounge and Restaurant - Nairobi

(2025-03 - 2025-07)

• Executed comprehensive weekly and monthly stock audits across kitchen, bar, and storeroom. Counted physical stock, compared against system records, and investigated discrepancies to prevent loss, theft, and wastage. Identified patterns in stock movement that led to better ordering decisions
• Designed and implemented a digital filing system using spreadsheets and cloud storage. Organized supplier invoices, delivery notes, and audit reports for quick retrieval. Reduced document search time by 30% and improved record accuracy for management reviews
• Prepared detailed weekly and monthly management reports covering sales performance, expenses, stock movement, cash flow, and variances. Presented findings with clear analysis to support decision-making on purchasing and cost control
• Enforced strict compliance with food safety and hygiene record-keeping standards required by health regulations and company policy. Maintained temperature logs, expiry tracking, and cleaning schedules to ensure audit readiness
• Monitored inventory levels in real-time and raised timely purchase requisitions based on consumption trends and upcoming demand. Prevented stock-outs during peak periods while minimizing overstock and wastage
• Collaborated with kitchen and bar staff to reconcile usage reports and address gaps between issued and consumed stock. Built accountability systems that improved staff adherence to issuing procedures

Sales Agent - D.light Company

(2021-02 - 2021-09)

• Built and maintained a CRM database of 200+ customers and retail partners. Tracked sales history, payment patterns, and follow-up schedules to drive reorders and referrals. Used customer insights to personalize pitches and improve retention
• Conducted regular market research to gather competitor pricing, product features, and promotional strategies. Analyzed data to adjust sales approaches and position D.light products as superior value solutions for target customers
• Processed customer orders from inquiry to fulfillment. Prepared accurate sales documentation including invoices, delivery notes, and warranty forms. Ensured smooth coordination with logistics for timely delivery
• Represented D.light at trade shows, roadshows, and community activations. Delivered product demonstrations on solar solutions, answered technical questions, and captured leads. Contributed to brand visibility and direct sales during events
• Followed up with existing clients post-sale to ensure product satisfaction and address any issues. Turned complaints into opportunities by providing solutions and building long-term trust with customers and retailers

Bachelor of Science - Chemistry - University of Kabianga (2016 - 2020)

Kenya Certificate of Secondary Education - KCSE - St. Paul's Emulakha Secondary School (2012 - 2015)

Kenya Certificate of Primary Education - KCPE - St. Paul's Emulakha Primary School (2004 - 2011)