Sallie Wanjiru

Detail-oriented IT Support professional with a Diploma in Information Technology from Africa International University. Experienced in troubleshooting hardware and software issues, GPS device installation, system monitoring, and client support. Strong ability to diagnose technical problems, work under pressure, and deliver efficient solutions in fast-paced environments.

IT Support - Corprisk Africa Limited

(2025-01)

• Installed and configured GPS tracking devices ensuring optimal system performance
• Diagnosed and resolved hardware and connectivity issues to minimize downtime
• Assisted in onboarding clients, including account setup and system guidance
• Monitored system data and ensured accuracy and real-time functionality
• Provided technical support and resolved client issues efficiently
• Maintained records of system issues and solutions for future reference
• Collaborated with team members to ensure smooth technical operations

Industrial Attachment - Memory International Limited

(2024-05 - 2024-09)

• Supported clients using payroll and time & attendance systems
• Responded to client calls and provided technical support
• Guided users on system usage and functionality
• Diagnosed and resolved technical system issues
• Followed up with clients to ensure issue resolution
• Maintained accurate system data and records

Diploma - Information Technology - Africa International University (2024)