Network Operation center Team leader
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. I worked as a customer care dispatcher for 3years, and I went over and beyond my job's conditions. My experience at Safaricom helped me ameliorate my leadership capabilities and allowed me to gain organizational skills. And I strived to ameliorate my skills and learn on the job to deliver pleasurable client gests
At my current position as Network Operation Center (NOC) team leader, I effectively manage 18 workers. I'm responsible for overseeing multiple systems handling24/7 maintenance of the Optical Fiber cable (OFC) network countrywide. In my capacity as a Manager, I flatter myself on my capability to make plant connections and motivate team members.
I prioritize timely and effective feedback given constructively and bear the same to upper operation. I help my team to achieve their best and to take pride in their work.
Client Service professional with over 6 years experience, confident, tenacious with a proven track record for customer satisfaction
