Samia Ibrahim

Dedicated banking and customer service professional with extensive experience in customer relations, account opening, branch operations, and team leadership within the banking sector. Skilled in customer service supervision, compliance, mentorship, and operational support. Recognized for strong communication, leadership, attention to detail, and ability to work effectively under pressure while maintaining high service standards.

Customer Service Supervisor - EQUITY BANK LTD - Mombasa Jomo Kenyatta Avenue Branch

(2024-01)

• Led the customer service team to ensure high-quality service delivery.
• Supports the branch in the absence of the operations manager to run the daily activities of the bank.
• Streamlined account opening processes and improved turnaround time.
• Mentored junior staff and improved operational efficiency.
• Maintained compliance with KYC, AML, and regulatory standards.

Customer Service & Accounts Support - EQUITY BANK LTD - Mombasa Digo Branch

(2022-01 - 2024-12)

• Managed customer service desks and account opening support.
• Supported branch accounting duties and operational processes.
• Delivered excellent customer experience and operational support.

Banking Officer - EQUITY BANK LTD - Maua Branch

(2021-01 - 2022-12)

• Handled tellering, card printing, clearing, and customer service duties.
• Maintained professionalism and accuracy in banking operations.

Bachelor's Degree - Procurement and Contract Management - Jomo Kenyatta University of Agriculture and Technology (2021-01)

KCSE - Ngara Girls Secondary School (2012-01 - 2015-12)