Samira Shaffi
Seeking a position as a Guest Services Associate, Receptionist, Customer Service Representative, Housekeeping Attendant, Cabin Stewardess, or Public Area Attendant aboard an intern
Hire this person
Send a job offer directly to this candidate
About
Customer-focused and highly motivated professional with over 20 years of experience in reception, customer service, retail operations, purchasing, sales, and business management. Certified in Housekeeping with a strong commitment to delivering exceptional guest experiences in international hospitality and cruise environments. Experienced in working with customers from diverse cultural backgrounds, resolving enquiries professionally, maintaining high service standards, and supporting efficient day-to-day operations.
A dependable, adaptable, and hardworking individual who works well under pressure and as part of a multicultural team.
Experience
Business Owner & Customer Service Manager - Motor Vehicle Spare Parts Business - Nairobi, Kenya
(2014)
- Manage all daily business operations.
- Deliver excellent customer service and resolve customer enquiries.
- Build long-term relationships with customers and suppliers.
- Purchase stock and negotiate with suppliers.
- Maintain inventory and stock records.
- Process cash and electronic payments accurately.
- Keep the business clean, organized, and welcoming.
- Train and support staff whenever required.
Sales, Purchasing & Customer Service Assistant - Rosama Merchant
(2018-05)
Contract, 3 hours/day
- Assisted customers professionally.
- Processed purchases and supplier orders.
- Maintained stock records.
- Supported daily business operations.
- Ensured high customer satisfaction.
- Supervised sales, purchasing, inventory, and customer service.
- Developed excellent customer relationships.
- Managed business records and daily operations.
Business Owner & Customer Service Manager - Motor Vehicle Spare Parts Business
(2004 - 2008)
Counter Sales & Customer Service Representative - Motor Vehicle Spare Parts Shop
(2003 - 2004)
- Assisted customers with selecting products.
- Processed sales accurately.
- Maintained organized stock displays.
- Delivered friendly and professional customer service.
Receptionist - Photo Studio
(2002)
Early 2003
- Welcomed customers professionally.
- Scheduled appointments.
- Answered telephone enquiries.
- Processed payments.
- Performed general administrative duties.
Garage Assistant - Garage
- Assisted mechanics in identifying and sourcing vehicle spare parts.
- Maintained an organized and safe work environment.
- Worked effectively as part of a team.
Part-Time Marketing Advisor / Sales Representative - Derac Official · Expo Events
(2025-01)
- Advised customers and promoted products during expo events.
- Supported sales activities and represented the company professionally.
- Engaged customers, answered enquiries, and supported product sales.
Education
Secondary School Education – Completed
College Certificate Programme – Not Completed
Kenya Accounting Technician Course – Not Completed
