Samson Elisha

Academically skilled in financial reporting, and banking, accounting and month end reconciliations. Able to process invoices and conduct transactional functions, able to identify and rectify discrepancies to prevent loss, improve upon accuracy and efficiency, and achieve financial objectives. Highly communicative with the ability to offer support to supplier enquiries, interact with auditors, and communicate cross functionally across various departments, great customer-focused approach to work and a strong drive to see things through completion.

Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores

I have extensive experience in customer service, where I’ve developed strong skills in communication, problem-solving, and conflict resolution. My main goal is always to ensure the customer feels heard and valued. I am adept at handling customer inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.

I focus on active listening to understand the root of the problem, and I strive to create a positive experience for every customer. In past roles, I’ve handled a variety of customer concerns, from simple questions to more complex technical issues, always maintaining a calm and professional demeanor. I’m also comfortable working in fast-paced environments, prioritizing tasks while ensuring each customer interaction is handled with care and accuracy.

Additionally, I make it a point to learn and stay updated on product knowledge, which helps me offer relevant advice and resolve issues quickly. I thrive in team settings, but I’m also confident working independently to meet targets and contribute to overall service goals

I hold a degree in Commerce from KCA University, where I developed a strong foundation in business principles, finance, accounting, marketing, and management. The program provided me with a solid understanding of both the theoretical and practical aspects of the business world. During my studies, I gained valuable skills in financial analysis, problem-solving, and effective communication, all of which are crucial for success in customer service and other professional environments.

In addition to the core coursework, I participated in group projects, case studies, and internships, which helped me apply my academic knowledge in real-world scenarios. This experience has honed my ability to work collaboratively, think critically, and adapt to different challenges in dynamic settings.