Samuel Amollo

As a graduate in gender studies and development, I have cultivated a strong understanding of gender dynamics and the complexities of social development. My academic background has equipped me with critical analysis skills, enabling me to explore and address issues related to gender equality, social justice, and empowerment. Complementing my education, my work experience in the hospitality industry has honed my interpersonal skills, customer service abilities, and adaptability in fast-paced environments.

I thrive in collaborative settings, often leveraging my understanding of diverse perspectives to create inclusive spaces for both colleagues and clients. I am passionate about contributing to initiatives that promote equity and sustainability in various sectors.

Bar Manager - Motown Limited

(2024-09 - 2026-05)

• Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
• Fostered relationships with regular customers, building a loyal community around the bar.
• Ran operations successfully according to industry best practices and owner standards.

Freelance Academic Researcher and Project Management - Freelance

(2016-01)

• Conducted in-depth research across various disciplines, producing highquality academic papers, reports, and essays.
• Specialized in qualitative and quantitative research methodologies, data analysis, and literature reviews.
• Assisted clients in structuring arguments, improving clarity, and ensuring adherence to academic formatting styles (APA, MLA, Chicago, Harvard).
• Provided proofreading and editing services, enhancing the coherence and readability of academic works.
• Delivered high-quality, plagiarism-free content within tight deadlines, maintaining a strong reputation among clients.

Manager Operations - Titi Lounge

(2023-06 - 2024-08)

• Monitored staff performance and developed improvement plans.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Managed inventory control, reducing waste by 20% through strategic planning and execution.
• Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
• Streamlined customer service procedures, enhancing customer satisfaction ratings by 25%.
• Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.

Supervisor and Bar Manager - Terminal 3E

(2022-06 - 2023-03)

• Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
• Greeted new customers and offered immediate seating assistance.
• Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
• Balanced multiple customer orders simultaneously, demonstrating exceptional memory and organisational skills.
• Polished bar glasses and cutlery, maintaining excellent bar presentation.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Helped bar staff prepare garnishes and restock inventory before service.
• Helped VIP-guests with their orders and requests, upholding venue integrity.
• Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.

Sales Representative - Treasure Commission

(2019-10 - 2020-12)

• Demonstrated strong communication and time management skills to meet and exceeded sales targets.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Listened intently to customers to identify upselling opportunities.
• Monitored competitor activity, adjusting sales strategies to maintain a competitive edge in the market.

Social Worker - ACK Manyatta Child Development Centre (MCDC)

(2017-08 - 2019-05)

• Ensuring that children communicate to their sponsors through letters as per the schedule released by Compassion International Kenya (CIK) from time to time.
• Partners with Compassion International Kenya
• Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
• Conducted home visits to assess living conditions and provide in-situ support.
• Established support networks for clients, connecting them with peer groups and services.
• Liaised with schools to support children with behavioural issues, promoting educational inclusion.
• Facilitated brief individual and group counselling sessions to address concerns and foster safe environment.

Bachelor of Arts - Gender and Community Development Studies - Kenyatta University (2013-09 - 2017-12)

Business Management and Administration - Kenya Institute of Business Training (2012-01 - 2012-06)

Kenya Certificate of Secondary Education (KCSE) - Barkanyango High School (2008-01 - 2011-12)

Kenya Certificate of Primary Education (KCPE) - Kibuye Mixed Primary School (2000-01 - 2007-12)