Samuel Muraguri

Technical engineer seeking to use proven skills in engineering, project management, customer experience, teamwork, Creativity and Problem-Solving to advance services excellence in a company. Reliable knowledge due to professional experience working in engineering and business field. Knowledge in industrial health & safety techniques. Fast learner passionate to learn.

1)SITE ELECTRICAL AND ELECTRONICS ENGINEERING TECHNICIAN. NAIROBI, KENYA.

PAYTECH LTD. NOVEMBER 2021-CURRENT.

Works with 50-200 employees in installation, inspection and maintenance of smart parking and automated fare collection solutions devices. This includes CCTV/APS /server’s/access controller’s/ LAN devices. Help desk support at the POS systems- applications/printing /computer systems.

Skills attained and key achievements.

Exceeds company standards by sustaining a 95% performance-to-goals rating across all KPIs. Perform tasks with minimal supervision. Increase on production quality, measured by 32% less defects, 25% less customer complaints, and 30% less rework on all projects. Executing daily engineering activities, including working with teams to implement the processes and layouts.

• Led technicians in a project that won 1st place at the company technicians competition. The ability to work under pressure by completing targets and excellent time management skills from handling multiple tight deadlines. I Was a key speaker at the company 2022 technician’s fair presentation. Pursed independent studies on engineering projects like automation.

BLAZE TECH ENGINEERING WORKSHOP. APRIL 2021-OCTOMBER 2021.

Worked with 5-10 licensed technicians in repair, and testing consumer electronics and electrical installations. Sale of consumer electrical and electronics systems e.g. phones, Laptops.

Key Achievements and skills attained.

•Maintained customer retention rate at 75% and placed an average of 40+/week orders from customers, above shop average. Boosted new customer Net Promoter Score scores by 10%. Implemented customer service process reducing refund requests by 12%. in-depth analyses for business optimization projects boosting revenue by 11.8%.

•Improved workshop management boosted production efficiency by 35%. Completed client projects including small consulting and research jobs. Assisted with design of simple installations, understand and updating domestic electrical wiring schematics. Submitted installation quotations for over 10 contracts within 3 months hence successful contract with over 80%.

3)SITE ENGINEERING ATTACHEE. ENGINEER DEPOT-NYANDARUA, KENYA.

 KENYA POWER AND LIGHTING COMPANY. JANUARY 2021-MARCH 2021. 

Worked with 150-400 employees in design, repair, testing, maintenance, installation and inspection of power lines- (HT and LV) and substation devices. Devices includes TX (up to 3500kva), energy meters, streetlight controllers, SCADA, VFD, CT, and PT. Billing and monitor materials and tools. Taking customers work requests at the help desk.

Skills attained and key achievements.

• Update FDS, DCS and InCMS software’s data design of LV and HT power lines (33kv, 11kv, 240v). I was able to develop and incorporate a project management strategy that aided in cutting creating bill of materials for procurement costs by 10%, making the whole procedure considerably simpler and shorter. Earned a 97% customer satisfaction rating on anonymous client surveys. 
• Understand and implement engineering installation drawings. Communicate with customers/survey in a professional manner, answering all questions and concerns to the best of my ability. Complete target projects within strict timeframes and allowed budgets. Proposed effective teamwork by appointing team leader daily.

SEPTEMBER 2016-JULY 2021. THE TECHNICAL UNIVERSITY OF KENYA(TUK).

BACHELOR OF TECHNOLOGY (ELECTRICAL AND ELECTRONICS ENGINEERING), (11 SEMESTERS).

• Accredited by Kenya Engineering Technology Registration Board (KETRB). 
• Attained second class (upper division).