Samuel Nganga

A highly skilled and resourceful professional with exceptional, personalized customer service in hospitality with demonstrated ability to deliver and surpass clients expectation. A Team Players and skilled interpersonal communication by being able to relay to the customers information and managing their queries.

Developing business by gaining new contacts, maintaining the clients base by analyzing guests problems and producing new solutions

• Managing and providing feedback to all customers
• Making sure the restaurant standards are maintained as per the rules & regulations of the hotel.

Making sure the F& B Stock balance appropriately

Provides customers with product and service information

• Enters customer’s orders in micros System
• Completes call logs, call reports, handles and resolves customer complaints.
• Ensures timely service delivery to customers.

Kenya Utalii College Food and Beverage service and sales techniques

Kenya Certificate of Secondary Education, Kangui Boys High School- Attained grade B