Samuel Okinyo

Results-driven with experience in dispatch operations and call center operations including customer care. I am committed to delivering high-quality customer service and support in a fast-paced professional environment with a strong commitment to maintaining data integrity and achieving project goals.

Call center agent at Mawingu Networks (2022-07 – 2022-10)

• Work with customers to ensure they are finding value in the service.
• Receive incoming calls from customers.
• Build relationships with clients by helping them with issues.

Dispatch Officer at Jumia Kenya (2019-10 – 2021-06)

• Issuing items to walk in customers at the front desk.
• Ensuring the smooth workflow of the fleet by constant communication.
• Producing reports as and when required.
• Record and maintain files and records of customer requests, inventory and other dispatch information.

Driver at GreenSeasons Limited (2018-01 – 2018-05)

• Practise safe driving at all times and traffic rules compliance.
• Complete collections and drop offs on behalf of customers.
• Ensure high levels of vehice maintenance and appearance.

Digital customer service – Generation Program Kenya (2022-06 – 2022-07)

Full stack web development – e-Mobilis Training Institute (2021-08 – 2021-10)

Kenya Certificate of Secondary Education – Aquinas High School (2012-01 – 2015-11)