Samwel Maswari

Dependable Housekeeper/flour supervisor with solid history of cleaning industry service. Proficient in maintaining guest rooms as well as providing top-quality hotel services. Highly organized and team-driven with strong guest satisfaction.

Housekeeping Supervisor| Crowne Plaza and Holiday Inn the Business Park Doha

Doha - December 2021 – February 2023

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Performing various cleaning duties in instances of staff shortages.

Doha - October 2017 - May 2020

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• Assisting in taking inventory of the housekeeping department

Nairobi Aviation College

 Diploma in Hotel Management