Sandra Kiprono

I am an established customer service Executive| International Relations Specialist with over three (3) years’ experience working at various capacities.

Hold a Bachelor of Arts with Information Technology (majored in linguistics and international relations).

Possesses solid groundings in addressing customer needs, ensuring they have a positive experience, building strong customer relationships, driving brand loyalty, managing organization’s stakeholders and increasing customer engagement.

Equipped with excellent communication skills (both written and oral), coupled with great problem solving and interpersonal skills therefore able to relate with people in a multi-cultural setup.

Aspires to fully utilize skills in a competitive working environment, venture into international relations and Diplomacy and also carry out translation roles

As a customer service representative I have been able to do the following:

∙ Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures. I

∙ Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction.

∙ Effectively instructs and educates families and visitors on logistics of hospital procedures in accordance with policy.

∙ Deal with customers face to face, over the phone and via email.

∙ Handle customer feedback, concerns and complaints, deal with emergencies in a professional manner.

Did my undergraduate degree artsat maseno university ,majored in linguistics and international relations