Sandra Natalie
Pastry commi chef
Talent
NairobiMember since October 17, 2026
Customer service and guest relationsStrong communication and interpersonal skillsTeamwork and collaborationProblem-solving and adaptabilityTime management and multitaskingAttention to detailCultural awareness and professionalismOPERA PMS (Cloud)Microsoft Office (Word, Excel, PowerPoint)
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Customer service and guest relationsStrong communication and interpersonal skillsTeamwork and collaborationProblem-solving and adaptabilityTime management and multitasking
About
To deliver excellent customer service by creating memorable guest experiences through high-quality service in a clean, safe, and comfortable environment. Aiming to build customer loyalty through personalized service while developing the skills to grow into a professional Executive Sous Chef.
Experience
Hospitality Intern at Utalii Hotel
- Food & Beverage Service
- Served guests professionally and ensured high service standards
- Set and cleared tables for fine dining
- Recommended food and beverages to guests
- Ensured guest satisfaction throughout service
- Front Office
- Assisted with guest check-in and check-out procedures
- Handled reservations and billing using OPERA PMS
- Managed switchboard operations and guest inquiries
- Coordinated guest arrivals and departures
- Assisted guests with luggage and room escort
- Housekeeping
- Updated room status and performed turndown service
- Cleaned and maintained guest rooms and public areas
- Ensured cleanliness and hygiene standards
- Food Production
- Prepared salads, sauces, and hot dishes
- Assisted in baking bread, cakes, and pastries
- Worked in different kitchen sections
- Participated in buffet preparation and service
Hospitality Intern at Pullman & Mercure Upper Hill (2025-01 – 2025-06)
- Rotated across Food & Beverage, Kitchen, Front Office, and Housekeeping
- Delivered quality service in food and beverage operations
- Assisted in allergen labeling and buffet presentation
- Prepared pastries, salads, and à la carte dishes
- Assisted in guest check-ins and room service through OPERA Cloud
- Cleaned and inspected guest rooms
Education
Diploma in Hospitality Management – Kenya Utalii College (2023-10)
Kenya Certificate of Secondary Education (KCSE) – Nyakach Girls' High School (2019-01 – 2022-12)
Computer Packages Certificate (2023-05 – 2023-08)
Skills
Pastry commi chef
