Assistant Restaurant Manager at Nejoud Restaurant Management (2023-06 – 2026-03)
Support the Restaurant Manager in overseeing daily fine-dining operations with focus on exceptional guest service and operational excellence.
- Support the Restaurant Manager in overseeing daily fine-dining operations.
- Ensure exceptional, personalized guest service and attention to detail.
- Supervise front-of-house service, including reservations and table management.
- Maintain fine-dining service standards, etiquette, and presentation. Handle VIP guests, special occasions, and guest complaints professionally.
- Assist in recruiting, training, and mentoring service staff. Monitor cash handling, billing accuracy, and POS operations.
- Control food, beverage, and labor costs.
- Oversee inventory management, stock ordering, and stock takes. Ensure compliance with hygiene, food safety, and safety standards.
- Coordinate closely with chefs, sommeliers, and bar team. Assist with reservations, private dining, and special events. Act as Manager on Duty in the absence of the Restaurant Manager.
Restaurant Supervisor at Movenpick Hotels & Resorts (2020-06 – 2022-06)
Oversaw and supported service teams to uphold consistency and high quality in restaurant operations.
- Oversaw and supported service teams to uphold consistency and high quality.
- Addressed guest feedback and resolved service issues with professionalism and expedience.
- Trained junior staff on menu knowledge, service excellence, and proficient use of POS systems.
- In charge of restaurant stock takes and inventories every month.
- In charge of Sections allocations for waitstaff. Billing and payments cashier.
Head Waitress at The Sarova Stanley Hotel (2016-01 – 2019-09)
Managed front-of-house operations with focus on guest satisfaction and operational efficiency.
- Greeted and assisted guests, managed reservations, and optimized table seating arrangements.
- Ensured a seamless guest flow during peak hours through efficient coordination and communication.
- Cultivated positive guest relationships, promoting loyalty through attentive and personalized care.
- Ensured data entry for guests check ins and check outs was effectively done.
- Monitored table turnover and guest preferences to adjust service flow, increasing dining room efficiency and enhancing overall guest satisfaction.
- Handled guest special requests efficiently, ensuring seamless communication between kitchen and floor staff which elevated overall guest experience.
- Prepared section allocations for the waiters during service. Briefings and duty allocations as well.
