Sarah Ngatia

Hospitality Operations Leader with 12+ years of experience driving performance across restaurant, consulting, NGO, and service-based environments. Proven track record in overseeing day-to-day operations, leading cross-functional teams, optimising costs, and delivering exceptional guest experiences in fast-paced settings. Combines strong business acumen with hands-on operational leadership across food & beverage, finance, procurement, and team management.

Experienced in managing high-volume operations, strengthening service delivery standards, and implementing systems that improve efficiency, profitability, and compliance. Recognised for building high-performing teams, enhancing customer satisfaction, and aligning operational execution with strategic business goals.

Business Operations Consultant at SWG Consultants Ltd. (2020-01 – Present)

Advise SMEs—including hospitality businesses—on operational efficiency, cost optimisation, and business performance improvement.

• Partner with business owners to implement systems that streamline operations, strengthen controls, and improve service delivery
• Drive profitability by aligning budgeting, pricing, and cost structures with operational realities
• Support leadership teams in decision-making through performance analysis and operational insights
• Establish scalable workflows for remote and on-site operations, improving productivity and accountability

Finance & Administration Manager at Willow Gardens Steak House (2017-01 – 2019-12)

Played a key leadership role in overseeing daily restaurant operations within a high-volume hospitality environment.

• Coordinated closely with front-of-house and kitchen teams to ensure seamless service delivery and high guest satisfaction
• Supervised and mentored a team of 8 staff, driving performance, accountability, and service standards
• Managed operational budgets and implemented cost control measures that improved profitability
• Strengthened procurement and inventory controls, reducing wastage and improving efficiency
• Ensured compliance with health, safety, and operational regulations
• Built and maintained strong supplier relationships to ensure consistent quality and timely delivery
• Supported management in executing business strategies and improving overall operational performance

Project Accountant (Operations & Programme Support) at Global Peace Foundation (2014-01 – 2016-12)

Supported end-to-end project operations, including budgeting, logistics coordination, and resource allocation.

• Ensured smooth execution of programmes through effective financial and operational oversight
• Coordinated staff support functions including payroll, field logistics, and administration
• Strengthened accountability and reporting processes across multi-activity programmes

Accounts & Administration Assistant (Operations Support Role) at Buni Media Ltd. (2011-01 – 2013-12)

Supported daily business operations including vendor coordination, payments, and administrative processes.

• Maintained efficient workflows across finance and office operations
• Contributed to smooth operational execution through accurate record-keeping and coordination

MBA in Business Administration – University of Nairobi

Bachelor of Arts – University of Nairobi