Selestin Saina

I am a highly-skilled IT Personnel with experience in maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimize overall company productivity, Installation and Support Technician well-versed in troubleshooting equipment and network problems. Analytical thinker accustomed to quickly and accurately diagnosing and repairing technical issues

May 2019–November 2022: ICT Officer- Viacom services ltd.

Kenya.

Roles:

• Perform maintenance of computers and LAN active devices
• Configuration of Local Area Network and Wide Area Network
• Repair and maintenance of computers
• Installation and configuration of computer systems
• Training and support for commonly used applications and systems
• Solving and support of all the helpdesk queues
• Maintenance of ICT equipment and licensed software
• Support communication network, equipment and services
• Installation, configuration and maintenance of LAN infrastructure
• Preparation and updating of inventory and configuration register of all ICT assets;
• Implement and enforce network security through installation and configuration of active

Antivirus software

November 2017- February 2019: Data Analyst, Independent Policing Oversight Authority (IPOA).

Roles:

• Analyzing data using statistical techniques and providing reports
• Developing and implementing databases and data collection systems
• Acquiring data from primary and secondary sources and maintain data systems
• Identifying, analyzing, and interpreting trends or patterns in complex data sets
• Filtering and cleaning data
• Working with management to prioritize business and information needs
• Locating and defining new process improvement opportunities.

June 2015- December 2016: Sub-ICT Data Administrator, Next Technologies Ltd Nairobi.

Roles:

• Assisting in sorting, scanning, digitization and cataloging of Kenya News Agency

(KNA) Multimedia assets.

• Providing user support and training of users on the problem solving process
• Repairs and maintenance of ICT equipment and associated peripherals
• Assisting in the implementation of the ICT peripherals
• Assisting in implementations of computer systems
• Monitoring and enhancement of the performance of the ICT equipment
• Reporting any faults for further action to the ICT Helpdesk Team
• Responding to call outs

2010- 2013:Bachelor of Science in Information Technology, ,Masinde Muliro University of

Science and Technology, Kakamega-Kenya.

2008 - 2010:Diploma in Information Technology (Credit),

Masinde Muliro University of Science and Technology, Kakamega-Kenya.2004 - 2007: Kenya Certificate of Secondary Education, St Paul’s Erusui Girls High School,

vihiga.-Kenya