Warehouse Supervisor at Jumia Kenya Online Shopping (2016-11 – Present)
Overseeing daily warehouse operations, ensuring efficiency, safety, and organization while managing staff, monitoring inventory, and ensuring shipments and deliveries are handled correctly and on time.
- Oversee receiving, storing, and dispatching goods efficiently
- Track stock levels, conduct audits, and ensure accurate record-keeping
- Assign tasks, train employees, and ensure team productivity
- Ensure safety compliance by enforcing health and safety regulations, inspect equipment, and promote workplace safety
- Coordinate with other departments like logistics, procurement, and sales teams to meet business needs
- Handle Equipment and Maintenance by ensuring forklifts, conveyors, and other machinery are properly maintained
- Use warehouse management software (WMS) for inventory systems, and Microsoft Office
Store In Charge at Pie Face Bakery Café, Landmark Group Limited (2014-10 – 2015-12)
Acting as store in charge, responsible for creating brand SOP, audits and creating local store marketing ideas suitable for store location and cooperating with marketing departments for the execution.
- Create brand SOP and conduct audits
- Create local store marketing ideas suitable for store location and cooperate with marketing departments for execution
- Provide operational training to staff before their store deployment
- Provide excellent level of customer service through order taking and home deliveries
- Control store expenses by improving store operations and efficiencies by controlling labor costs, reducing losses due to damages and wasted products
- Analyze and maintain stock levels, customer buying trend and forecasted needs to maintain optimum inventory levels
- Identify, plan and execute development ideas for the growth of the store and for the team to measure results
- Identify, research, and resolve customer issues using the company's policy
- Drive local store marketing to improve the sales and guest awareness of the brand
- Handle administration work at the back office (responding to mails, printing daily, weekly and monthly sales reports through the SAP system)
- Prepare weekly duty schedule of the store
- Perform merchandising and ensure the store is clean and tidy
Customer Service / Shift Supervisor at Starbucks (M.Alshaya Company Limited) (2008-10 – 2013-05)
Providing customer service at the cash point and supervising shift operations to ensure excellent customer experience and smooth business operations.
- Provide customer service at the cash point
- Collect customer data for update in the systems
- Provide excellent level of customer service through call backs to customers who had reserved items for delivery
- Record all daily calls in the daily tracker
- Advise customers on the exchange and return policy and assist if need be
- Provide customers with product and service information
- Identify, research and resolve customer issues using the company's policy
- Follow up on customer enquiries not immediately resolved
- Handle administration work at the back office (respond to mail, printing and filling daily, weekly and monthly sales reports through the SAP system)
- Prepare weekly duty schedule for the store
- Receive and redeem gift vouchers from the mall and the company during promotions
- Perform merchandising and ensure the store is clean and tidy
- Ensure every customer leaves satisfied and business runs smoothly
