Shaldon Duff
Tourism | Travel Consultant | Marketing & Operations Professional
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About
Dynamic and results-driven Tours and Travel Consultant with experience in tour operations, travel sales, digital marketing, client management, and tourism brand visibility. Skilled in social media marketing, itinerary planning, customer engagement, and operational coordination. Passionate about creating memorable travel experiences while helping travel brands grow through strategic marketing and excellent customer service.
Experience
Tours & Travel Consultant - Yatua Expeditions - Kisumu, Kenya
(2025-09 - 2026-04)
Worked remotely from September 2025 to December 2025 supporting travel marketing and online operations. Joined the Kisumu office from January 2026 to April 2026 as a Tours and Travel Consultant.
- Managed social media platforms through content creation, marketing campaigns, and customer engagement.
- Updated and adjusted website content to improve service presentation and online visibility.
- Supported company brand visibility through digital marketing and promotional strategies.
- Sold and promoted corporate and leisure travel packages for Diani, Mombasa, Dubai, Nanyuki, and Maasai Mara.
- Handled customer inquiries, quotations, bookings, and travel confirmations professionally.
- Coordinated tour itineraries, accommodation bookings, transport arrangements, and travel logistics.
- Assisted in creating tour packages, pricing strategies, and promotional offers.
- Built and maintained relationships with hotels, transport providers, and tourism partners.
- Prepared travel reports, followed up with clients, and supported customer satisfaction initiatives.
- Assisted in lead generation, online campaigns, and business development activities.
Marketing & Operations Manager - Baha Tours and Safaris
(2024-09 - 2025-04)
- Led day-to-day marketing and operational activities for safari and travel services.
- Managed tour logistics, client communication, and operational coordination.
- Created marketing campaigns across social media and digital platforms.
- Worked closely with guides, hotels, and transport providers to ensure quality service.
Marketing Manager - Trans Travel Safaris
(2024-01 - 2024-09)
- Planned and sold customized safari and travel packages across Kenya and East Africa.
- Managed digital marketing campaigns and social media promotions.
- Handled client inquiries, quotations, and travel coordination.
- Supported branding initiatives and customer engagement activities.
Marketing & Operations Support - Virgin Explorers Tours & Travel Company
(2023-03 - 2023-12)
- Assisted in tour package costing and itinerary planning.
- Supported daily operations, airport transfers, and customer service.
- Created social media content and supported office administration.
Education
Diploma - Hospitality & Tourism Management - Kenya Coast National Polytechnic
Secondary Education - Onyege Secondary School
Primary Education - Onyege Primary School
