Sharon Achieng

Motivated and customer-focused professional with a Diploma in Human Resource Management and ongoing Bachelor of Business Administration studies. Experienced in customer service, bank-assurance sales, relationship management, and regulatory compliance within the banking sector. Proven ability to build strong client relationships, achieve sales targets, and deliver high-quality customer service while ensuring compliance with organizational policies.

A proactive team player with excellent communication, analytical, and problem-solving skills who thrives in fast-paced environments.

Bank-assurance Officer (Contact Centre) at Stanbic Bank (2024-08 – Present)

• Identify, pursue, and convert life insurance sales opportunities through inbound and outbound customer engagements.
• Assist customers with account opening, loan applications, and ensure full compliance with KYC requirements.
• Promote and cross-sell banking and insurance products to increase customer value and retention.
• Build and maintain strong customer relationships by providing timely support and professional service.
• Collaborate with sales teams and utilize referrals to generate new business opportunities.
• Verify customer information to support compliance and minimize operational risk.
• Collect customer feedback and recommend service improvements to enhance customer experience.
• Maintain accurate customer records, sales reports, and compliance documentation.
• Implement sales strategies that support business growth while ensuring excellent customer service.

Community Sensitization Program Participant at World Vision (2023-07 – 2023-11)

• Participated in community sensitization and development initiatives aimed at transforming mindsets and promoting sustainable community development.
• Engaged with community members to raise awareness on development programs and social initiatives.
• Supported implementation of outreach activities and community engagement programs.

Human Resource Intern at Water Resources Management Authority (WRMA) (2015-02 – 2015-04)

• Prepared invoices and delivered them to customers.
• Processed cheque collections, banking transactions, and payment receipts.
• Performed data entry for revenue returns and maintained accurate records.
• Assisted with customer reception and administrative support.
• Managed inventory records for staff resources.
• Prepared correspondence, including annual leave documentation.
• Updated transport requisition registers and maintained office records.

Bachelor of Business Administration in Business Administration – University of the People (2026)

Diploma in Human Resource Management in Human Resource Management – Moi University (2014)

Kenya Certificate of Secondary Education (KCSE) – Asumbi Girls High School (2010)

Kenya Certificate of Primary Education (KCPE) – Victoria Primary School (2006)