Business Operations Analyst
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I am a champion of excellent customer experience and promoter of lean business operations. I have close on 10 years of experience in business operations: leading teams in building exceptional customer journeys and products,revising operating procedures, reviewing business processes and implementing projects that yield seamless customer service. I am passionate about delivering delightful customer service across all touch points and enhancing business retention
Over my career span of 11 years, I have worked with 2 multinational companies; Alexander Forbes Insurance and Old Mutual Life Assurance Company getting a first hand experience with diverse multi-cultural teams and coordinating projects across station locations. Over the period i have horned project coordination, cooperate communication, and problem solving skills
Bachelor of Commerce with a major in Operations Management and currently pursuing a Masters in Strategic Management
