Sharon Korir

Analytical Compliance & Operations Analyst with 3+ years of experience streamlining regulatory frameworks, data management systems, and financial workflows within the public sector and healthcare industry. Proven expertise in statistical modeling (R, Stata, Excel), risk mitigation, and claims adjudication. Successfully managed migration compliance for high-volume applicant pools and optimized insurance claim workflows to reduce revenue leakage, achieving 100% audit readiness.

Committed to leveraging advanced quantitative skills and strict adherence to policy to drive operational accuracy and strategic decision-making in fast-paced environments.

Customer Service Agent - Absa Bank Kenya

(2026-06)

Key responsibilities and experience

• Served as the first point of contact for customers, providing professional and timely assistance with banking products and services.
• Handled customer inquiries relating to accounts, debit/credit cards, digital banking, transactions, statements, and other banking services.
• Assisted customers with account opening, account maintenance, card-related requests, and service applications while ensuring required documentation was complete.
• Resolved customer complaints and service issues through effective investigation, communication, and escalation where necessary.
• Performed customer verification and KYC/CDD checks in line with banking regulations and internal compliance procedures.
• Processed customer transactions and service requests accurately while maintaining confidentiality and protecting customer information.
• Educated customers on digital banking channels and encouraged the use of convenient self-service solutions.
• Identified customer needs and recommended appropriate banking products and services, including cards, accounts, loans, and other solutions.
• Maintained accurate records of customer interactions and followed up on outstanding requests.
• Collaborated with other departments to resolve complex customer issues and ensure timely service delivery.
• Adhered to Absa policies, AML requirements, risk controls, and regulatory standards.
• Contributed to customer satisfaction and service-quality targets through efficient and courteous service.

Intern – Labour Migration Officer - Ministry of Labour & Social Protection - Nairobi

(2024-01 - 2025-01)

• Processed and vetted over 100+ migration applications monthly, enforcing strict compliance with the Employment Act and international labor frameworks to mitigate institutional risk.
• Orchestrated the pre-departure training logistics for 1,000+ migrant workers, ensuring 100% awareness of contractual rights and safety protocols before deployment.
• Managed the integrity of the rigorous migration database by validating biodata and contract terms, reducing documentation error rates by 20% through improved verification checklists.
• Collaborated with external recruitment agencies to audit 20+ job orders, identifying and rectifying process gaps to prevent irregular migration practices.
• Streamlined the client onboarding workflow, cutting down file processing turnaround time from 5 days to 2 days while maintaining full audit readiness.
• Resolved 10+ complex compliance disputes weekly regarding worker contracts, acting as a liaison between the Ministry, agencies, and the public to ensure ethical practice.

Agripreneur – Livestock Resources Data Collector - County Government of Elgeyo Marakwet - Elgeyo Marakwet

(2023-02 - 2023-03)

• Executed a high-volume livestock census, capturing distinct data points for 100+ households within a strict 30-day timeline using ODK and KoBo Collect tools.
• Achieved a 100% data completion rate by effectively engaging respondents and explaining survey objectives, ensuring no gaps in the critical county resource map.
• Validated and cleaned daily datasets to remove inconsistencies, ensuring the county planning team received error-free data for resource allocation analysis.
• Navigated complex field logistics to ensure full geographical coverage of the assigned ward, meeting all daily quota targets despite terrain challenges.
• Synthesized field observations into weekly quality reports, flagging critical data discrepancies that influenced the final statistical modeling of livestock assets.

Claims Officer - Lifecare Hospitals Bungoma Limited - Bungoma

(2021-06 - 2022-07)

• Adjudicated and processed medical insurance claims valued at over KES 1M monthly, ensuring strict adherence to policy terms and reducing rejection rates by 15%.
• Leveraged R, Stata, and Advanced Excel to analyze complex medical datasets, identifying cost drivers and fraudulent patterns that saved the hospital 10% in potential revenue loss.
• Developed and presented weekly interactive dashboards to management, visualizing claim trends and rejection reasons to support strategic financial planning.
• Conducted rigorous audits of patient files and billing records, ensuring 100% compliance with data protection standards and regulatory guidelines.

Bachelor of Science - Applied Statistics with Computing - University of Kabianga (2019)