Supervisor - Villa Carolina - Watamu, Kilifi County
(2024-05 - 2025-02)
- Manage the customer care desk and receive guest bookings. Take guest on house tour on arrival and be readily available to address any concerns.
- Supervise the cleaners, maintenance and groundsmen in the facility.
- Keep records of the guests as they come in and depart from the facility.
- Take and keep inventory of all the items within the facility both consumables and non consumables on guest check out to ensure no loss of property or theft.
- Report any needed repairs as soon as items break to allow adequate time to repair.
- Carry out sales and marketing roles in liaison with neighbouring facilities.
- Advice the management on any complaints from patrons and recommend cause of action.
- Carry out regular returns both financial and regulatory like KRA, tourism levy.
- Prepare daily and monthly reports for the management.
Supervisor - Bofaropea limited - Watamu, Kilifi County
(2024-02 - 2024-04)
- Manage the customer care desk and receive guest bookings. Take guest on house tour on arrival and be readily available to address any concerns.
- Supervise the cleaners, maintenance and groundsmen in the facility.
- Keep records of the guests as they come in and depart from the facility.
- Take and keep inventory of all the items within the facility both consumables and non consumables on guest check out to ensure no loss of property or theft.
- Report any needed repairs as soon as items break to allow adequate time to repair.
- Carry out sales and marketing roles in liaison with neighbouring facilities.
- Advice the management on any complaints from patrons and recommend cause of action.
- Carry out regular returns both financial and regulatory like KRA, tourism levy.
- Prepare daily and monthly reports for the management.
Waitress - Sarova Whitesands Resorts and Spa - Shanzu, Mombasa County
(2021-01 - 2024-01)
- Greeting and welcoming guests with a warm and friendly demeanor, ensuring a positive first impression and setting the tone for their dining experience.
- Gained valuable experience in table setup and service, providing a foundation for delivering exceptional dining experiences.
- Maintained cleanliness and organization in the dining area, consistently exceeding the cleanliness standards set by management.
- Collaborated with the kitchen staff to ensure prompt and accurate delivery of orders, resulting in a 10% decrease in average wait times.
- Handled customer inquiries and complaints professionally, resolving issues promptly and maintaining a 95% customers satisfaction rating.
- Utilized effective upselling techniques to increase desert and beverage sales, contributing to a 21% increase in overall restaurant revenue.
- Demonstrated exceptional knowledge of menu items, daily specials, and beverage offerings, resulting in an average 15% increase in upsell revenue.
- Process payments accurately and efficiently, handling cash and credit transactions while maintaining strict adherence to cash handling procedures.
- Contributed to a high-performing waitstaff team that collectively increased monthly sales by 20%.
- Achieved an average table turnover time of 25 minutes during peak hours, enhancing the restaurant's capacity and revenue potential.
- Upheld efficient service during peak hours, resulting in a 30% decrease in wait times for guests.
- Maintained a consistent customer satisfaction rating of 4.8 out of 5 based on guest surveys and reviews.
- Served at five large-scale events with 500+ guests each, maintaining quality service and meeting highdemand requirements.
