Sharon Nguu
Front Desk Officer
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About
A motivated, adaptable, and customer-focused professional with experience in front office operations, hospitality, solar installation, and garment manufacturing. I hold a Diploma in Tourism and Travel Management from Taita Taveta National Polytechnic and have developed strong communication, teamwork, and organizational skills through working in different environments. I am committed to delivering excellent customer service, learning new skills, and contributing positively to organizational success.
Experience
Front Desk Officer - Lady M Safaris
(2026-01)
- Welcomed and assisted clients in a professional and friendly manner.
- Answered telephone calls and responded to customer inquiries.
- Managed front office activities and client communication.
- Maintained records and provided administrative support.
- Ensured clients received quality service and assistance.
Garment Manufacturing Assistant - EPZ Mega
(2024-02 - 2024-09)
- Assisted in garment production and assembly processes.
- Maintained quality standards during production.
- Worked efficiently to meet production targets.
- Followed workplace safety guidelines and company procedures.
- Supported teamwork within the production department.
Waitress - Jacyjoka Restaurant
(2023-01 - 2023-12)
- Welcomed customers and provided professional service.
- Took customer orders and ensured timely delivery of meals.
- Maintained cleanliness and hygiene standards in the dining area.
- Responded to customer requests in a polite and helpful manner.
- Worked together with other staff to improve customer experience.
Solar Installation Assistant (Holiday Employment) - Equator
- Assisted with installation of solar power systems.
- Prepared tools and materials required for installation work.
- Supported technicians during installation and maintenance activities.
- Followed safety procedures when handling equipment.
- Worked effectively as part of an installation team.
Education
Diploma - Tourism and Travel Management - Taita Taveta National Polytechnic (2024-01 - 2026-12)
Kenya Certificate of Secondary Education (KCSE) - Katutu Girls Secondary School (2019-01 - 2022-12)
Kenya Certificate of Primary Education (KCPE) - Nduundune Primary School (2009-01 - 2018-12)
