Sharon Ochieng

My key duties were as follows;

DIGITAL PAYMENTS AGENT - HOUSING FINANCE BANK

(2025-04 - 2025-09)

My key duties were as follows;

• Customer onboarding
• Digital product registration
• Customer education and training
• Promotion of digital payment products
• Merchant acquisition
• POS and QR deployment support
• Field visits and merchant support
• Transaction support and issue resolution
• Handling reversals and disputes
• KYC and AML compliance checks
• Fraud awareness and prevention
• Data collection and documentation
• Daily and periodic reporting
• Customer relationship management
• Feedback collection
• Target and KPI achievement

ASSOCIATE - JOE'S WINGS ATLANTA RESTAURANT

(2022-03 - 2022-09)

• Customer Service: Greeting customers, taking orders, and addressing customer inquiries or concerns.
• Food Preparation: Assembling food items according to the restaurant's menu, including cooking or preparing ingredients.
• Cash Handling: Operating the cash register, processing payments, and giving correct change.
• Inventory Management: Restocking supplies like condiments, napkins, and packaging materials as needed.
• Team Collaboration: Working with other staff members to ensure fast and efficient service.

ADMINISTRATIVE ASSISTANT - MULTIPLEX ENTERPRISES LIMITED

(2021-09 - 2022-02)

• Provided administrative support to the department, including managing calendars and scheduling meetings
• Assisted in organizing and maintaining files and records
• Responded to inquiries via phone and email, providing information and assistance as needed
• Prepared and edited documents, presentations, and reports
• Managed office supplies and inventory, ensuring the availability of necessary items

STUDENT TEACHER - ST. ANTONY DAGO KOKORE SECONDARY SCHOOL

(2019-02 - 2019-11)

• Develop and implement procedures for managing the class effectively during instruction, incorporating various groupings and presentation techniques.
• Determine the students' developmental levels and provide commensurate instruction.
• Participate in the evaluation and documentation of student progress and attendance.

Bachelor of Arts - Psychology - University of Nairobi (2020-02 - 2024-02)

Kenya Certificate of Secondary Education (KCSE) - St. Antony Dago Kokore Secondary School (2015-02 - 2018-08)

Kenya Certificate of Primary Education (KCPE) - St Paul's Kanyakwar Primary School (2007-01 - 2014-08)