Sharon Siwo

Dedicated and self-driven Receptionist and Administrative Professional with 10+ years of experience in reception, front office operations, guest relations, customer service, scheduling, records management, and office administration. Experienced in managing calls, emails, visitors, appointments, reservations, filing systems, and office diaries while maintaining a professional and welcoming environment.

Receptionist - KIBUNGEI & COMPANY ADVOCATES - Nairobi

(2015-07)

• Manage front desk operations, incoming calls, emails, visitors, correspondence, and general office communication.
• Coordinate schedules, trial dates, court hearings, appointments, and office diaries for directors.
• Provide administrative support through document handling, filing, database maintenance, and correspondence.
• Maintain databases for open and closed files and support accurate records management.
• Train and support staff on office systems, case management, and filing protocols.
• Maintain office equipment and draft outgoing letters as directed by advocates.

Receptionist - OASIS APARTMENT, VALLEY ROAD - Nairobi

(2014-05 - 2015-03)

• Managed front office operations, telephone calls, reservations, guest check-ins, and inquiries.
• Maintained filing systems and updated guest records accurately.
• Handled guest feedback and provided clear information about facilities and services.
• Prepared daily front office reports and performed cashiering duties.
• Delivered professional customer service and supported overall guest satisfaction.

Health Club Receptionist - LENANA MOUNT HOTEL - Nairobi

(2013-11 - 2014-02)

• Welcomed members and guests and provided information on club services.
• Managed bookings, appointments, membership records, and inquiries.
• Monitored access, enforced club policies, and supported emergency procedures.
• Maintained an organized reception area and managed office supplies.

Casual Worker - OLE SERENI HOTEL, MOMBASA ROAD - Nairobi

(2013-09 - 2013-11)

• Delivered personalized guest service in dining areas and supported daily hospitality operations.
• Managed orders, maintained tables, and assisted with banquet setup.
• Promoted menu items and contributed to a positive guest experience.
• Collaborated with the service team to maintain quality standards.

Diploma - Hospitality Management - Kenya Institute of Professional Studies (2012)

Kenya Certificate of Secondary Education (KCSE) - Shiners Girls’ High School (2008)

Kenya Certificate of Primary Education (KCPE) - Madaraka Primary School (2000)