Sheila Karienye

Passionate Dev-ops engineer and sre engineering with extensive experience in automation and scripting to ensure 99% uptime of systems. I bring a cross-platform experience of different types of systems from Unix-based systems to Windows servers. I am proud of the consistent uptime

I have supported in software systems across multiple businesses.

DevOps Full Stack Engineer, Safaricom

Sep 2020 Nairobi

Responsibilities

• Incident management by preparing root cause documents and providing and implementing solutions in various technologies such as bash or python.
• Ensure 99% availability of services impacting millions of customers; as Safaricom is the company with the largest customer base in the country.
• Developing and executing automation scripts and maintenance jobs.
• Managing incidents as level two and level three support.
• Solving day-to-day operation issues that are raised.
• Managing technical debt as part of daily activities.
• Automating manual tasks to free up time to do other activities.

Accomplishments

• Learnt to work with tools such as Splunk, rundeck other RPA tools such as UIPath.
• Gained experience working with Dynatrace APIs to automate morning health checks saving time to work on other projects.
• Working with Python libs such as AWS boto3, pandas, and Matplotlib for graphing to help automate morning health checks as well.
• Knowledge of Safaricom systems and procedures.
• Gained knowledge and experience in terms of agile way of working. - Digitizing some processes such as the onboarding process by use of power apps and SharePoint.

Release and Deployments Engineer, DTOne

Aug 2018 — Sep 2020 Nairobi

Responsibilities

• Deployment of Clojure, bash, java, and Python-based applications.
• Diagnosing and Debugging server issues,
• Automating server tasks e.g. log-rotation, data cleaning, archival and file management.
• End-to-end integrated tests.
• Editing and configuring USSD Menus.
• L3 respondent to market-based issues such as outages or application errors.

Accomplishments

• Gained experience working with a bespoke Advance Crediting System.
• Gained management skills as I was responsible for four markets.
• Developed programming skills in Clojure, lisp, python, java, MySQL, and Postgres.
• Deployed loan provision systems that dispersed over 1 billion loans annually across developing markets in Africa and Asia.

Multimedia University, Bachelor of Science Computer Science

Sep 2013 — Dec 2017 Nairobi

Kabare Girls High School, Kenya Certificate of Secondary Education

Feb 2009 — Dec 2012 Nairobi