Sheldon Eshiuchi

I'm a passionate travel and tourism professional with a proven track record of delivering exceptional customer experiences. Over the years, I've honed my skills in managing travel bookings, coordinating tours, and providing personalized travel advice. I'm skilled at building strong relationships with clients and suppliers, and I'm always looking for ways to improve efficiency and drive growth.

My expertise in customer service, team leadership, and operational management has helped me excel in various roles within the industry. I'm excited to continue making a positive impact on the world of travel and tourism.

Experienced Travel and Tourism Professional with a proven track record in delivering exceptional customer service and optimizing operational efficiency in the travel industry. Skilled in various aspects of travel management, including customer experience management, tour operations, booking management, and team leadership. Has a strong background in managing travel bookings, coordinating tours, and providing tailored travel solutions to clients.

Possesses expertise in leveraging industry knowledge to develop strategic initiatives and drive business growth. Currently excelling as a Travel Consultant at Facil Travel agency, where they specialize in optimizing professional customer service delivery and operational workflows.

• Bachelor's in Travel and Tourism Management from Kenya Methodist University (Nairobi)
• Diploma in Tourism Management from Mount Kenya University (Thika)
• IATA Travel and Tourism, Foundation at Kenya Airways Pride Centre (June-Dec 2019)
• IATA Travel and Tourism, Consultant at Kenya Airways Pride Centre (Feb-Sept 2020)