Shirley Muthoni

Shirley Muthoni Juma

👋 About Me

Enthusiastic and detail-oriented Front Desk & Customer Service Specialist with strong organizational and interpersonal skills. I have experience in front desk operations, administrative support, and customer engagement, ensuring a welcoming and efficient work environment. Passionate about delivering excellent service and maintaining seamless office operations.

Key Skills

✅ Front Desk Operations & Reception Management

✅ Customer Service & Guest Relations

✅ Office Administration & Clerical Support

✅ Appointment Scheduling & Calendar Management

✅ Phone & Email Communication

✅ Microsoft Office Suite (Certified)

✅ Multitasking & Time Management

✅ Problem-Solving & Conflict Resolution

Work Experience

🔹 Front Desk & Waitress | Oyster Bay, Nairobi (2023)

Greeted and assisted guests, ensuring a positive experience.

Managed reservations, inquiries, and front desk operations.

Handled cash transactions and coordinated daily tasks.

🔹 Household & Administrative Assistant | Saudi Arabia (2021 - 2022)

Managed scheduling, communication, and organizational tasks.

Provided support in daily operations, ensuring efficiency.

🔹 Front Desk Volunteer | Community Development Projects, Nakuru (2019)

Assisted visitors and managed inquiries.

Handled office administration and maintained records.

Why Work With Me?

I thrive in customer-facing roles, ensuring smooth front desk operations, efficient administrative support, and outstanding guest experiences. My ability to multitask, stay organized, and communicate effectively makes me a valuable asset in hospitality, corporate offices, and service industries.

💬 Let’s Connect!

I am open to Front Desk, Receptionist, and Administrative Support roles. Excited to connect with industry professionals and potential employers!

Education & Certifications

📌 Front Desk Coursework – Nairobi Institute of Business Studies

📌 Certificate in Computer Packages – Presbyterian University of East Africa

📌 Certification in Microsoft Office

📌 Community Development Studies (Deferred) – Chuka University

Languages

English & Kiswahili – Fluent

Basic German & Arabic