Shirley Wesa

A committed and reliable Customer Service professional, I am adaptable and with a knack for handling all duties assigned to me with accuracy and utmost professionalism. Much of my experience has been in customer-facing roles where I have not only engaged with clients but also ensured the smooth running of office operations. I am proficient with engaging with people from multicultural levels and backgrounds as I endeavor to ensure the needs and interests of clients are always catered for.

Some of my career highlights include; resolving customer complaints, providing administrative and general support to the management, processing feedback to clients, managing all incoming calls, sorting and distributing mails to relevant recipients. Moreover, I am also proficient in solving problems and working with teams to meet targets. I am now seeking a customer representative / administrative position where my excellent passion for client service, pleasant personality and organizational skills will be utilized in performing my roles and achieving the organization’s objectives in working with Multinational and International Bodies.

An expert in managing customer service operations and providing proactive customer engagement through reviewing customer issues and proactively recommending solutions tailored to suit their needs.

Hospitality Management ,Kenyatta Univervisity